Technical account manager serp_jobs.h1.location_city
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Technical account manager • vancouver wa
Technical Account Manager
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VirtualVocationsVancouver, Washington, United States- serp_jobs.job_card.full_time
A company is looking for a Technical Account Manager.
Key Responsibilities
Drive service delivery and lead client relationships, including contract renewals and incident management
Oversee platform upgrades and ensure operational excellence across the client lifecycle
Build and maintain strong relationships with client stakeholders, acting as a strategic advisor
Required Qualifications
6-8+ years of technical operations management experience, preferably in contact center technology
Proven experience in client management and technical consulting
Hands-on experience with contact center technologies such as voice / data networks and CRM applications
Strong understanding of ITIL processes and best practices
Experience managing commercial aspects of service delivery, including SOWs and invoicing