Technical analyst serp_jobs.h1.location_city

We are seeking a Technical Support Engineer to provide hands-on and remote support for a corporate environment. This role supports local users and collaborates with a nationwide IT team. Ideal candidates are proactive, customer-focused, and experienced with modern Microsoft technologies.

• Top Skills :
• 5+ years of desktop & remote support experience in a Windows 11 environment
• Advanced knowledge of Microsoft Intune and Entra ID (Azure AD)
• Strong troubleshooting skills with Microsoft 365 applications
• Excellent communication and customer service skills
• Familiarity with ITIL practices and basic networking (DNS, DHCP)
• Responsibilities :
• Provide Tier 1 & Tier 2 support for local and remote users
• Troubleshoot Windows 10 / 11, Microsoft 365, and connectivity issues
• Support via walk-up, phone, chat, and remote tools
• Document incidents and escalate as needed
• Act as the onsite IT resource and maintain visibility
• Technical Environment :
• Lenovo laptops, Windows 11 OS
• Tools : Zendesk (moving to Freshservice), GoToAssist
• Management : Intune, Entra ID, Defender for Endpoint
• Job Type & Location

This is a Contract position based out of Tempe, AZ.

• Pay and Benefits

The pay range for this position is $30.00 - $40.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Tempe,AZ.

• Application Deadline

This position is anticipated to close on Nov 12, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.