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Technical assistant • oceanside ca

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Technical Support Specialist

Technical Support Specialist

LoadSpring Solutions, Inc.Carlsbad, CA, US
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LoadSpring is expanding beyond hosting into the world of predictive transformation.At LoadSpring, we bridge innovation and transformation with our LoadSpring Cloud Platform and the integrated data ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Technical Writer

Technical Writer

VirtualVocationsOceanside, California, United States
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A company is looking for a Technical Writer responsible for developing, writing, and editing technical publications.Key Responsibilities Analyze new products and design changes to identify techni...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Technical Support Representative 1

Technical Support Representative 1

Nice North America LLCCarlsbad, CA, US
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Embrace a career with purpose at Nice North America, a subsidiary of Nice S.Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Medical Assistant

Medical Assistant

DOCS HealthCarlsbad, CA, US
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Attention all Medical Assistants we are calling on you to partner with us to provide services to our Military Service members. We will primarily work weekends, with some occasional weekdays in the S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Technical Director - SOF

Technical Director - SOF

Clearance JobsCarlsbad, CA, US
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At Viasat, we're on a mission to deliver connections with the capacity to change the world.For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries arou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Technical Design / Pattern Maker

Technical Design / Pattern Maker

K-1 Speed IncCarlsbad, CA, US
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Technical Design / Pattern Maker.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Technical Director - SOF

Technical Director - SOF

MediabistroCarlsbad, CA, United States
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At Viasat, we’re on a mission to deliver connections with the capacity to change the world.For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries arou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Technical Artist.

Technical Artist.

Games Jobs DirectCarlsbad, United States
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At Rockstar Games, we create world-class entertainment experiences.A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Technical Writer

Technical Writer

ActioNetOceanside, California
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ActioNet is looking for a skilled Technical Writer to join our team!If you have experience creating IT design documentation, test plans, test scripts, and test procedures—especially in a DoD contra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Technical Sales Engineer - Magnetics

Technical Sales Engineer - Magnetics

American Zettler,Vista, CA, US
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This role is critical in helping.The ideal candidate will play a pivotal role in identifying and converting new business, with a strong emphasis on. While this role is primarily focused on magnetics...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Manager, Technical Application Scientists

Manager, Technical Application Scientists

Thermo Fisher ScientificCarlsbad, California, United States of America
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When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest inv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Teaching Assistant

Teaching Assistant

Zen EducateOceanside, CA, United States
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Start Your School-Year Role This August — Dont Miss Out.Join us as a paraprofessional or classroom support staff member focused on special education. These are full school-year roles where you'll ga...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Staff Technical Program Manager

Staff Technical Program Manager

The Walt Disney Company (Corporate)Burbank, Californie, États-Unis
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We make the impossible, possible.The Walt Disney Company (TWDC) is a world-class entertainment and technological leader.Walt’s passion was to continuously envision new ways to move audiences around...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Manufacturing Technical Specialist / Senior Manufacturing Technical Specialist

Manufacturing Technical Specialist / Senior Manufacturing Technical Specialist

Genentech, IncOceanside
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As the Manufacturing Technical Specialist, Single-Use Technology (SUT), you are an integral member of the OSUT (Oceanside Single Use Technology) team in Oceanside. In this role, you will be a vital ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Tax Technical Mentor

Tax Technical Mentor

Sensiba San Filippo LLPRemote, CA
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Sensiba is always looking for top talent to add to our integrated team of experts.We have an exciting opportunity for a high-energy, enthusiastic, driven, and experienced .If you’re looking for an ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Assistant Manager

Assistant Manager

McAlister's DeliCarlsbad, CA, US
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Tossing around the idea of a new career? We're adding members to our family! We know our company is only as strong as our people, which is why we're committed to providing our associates with a wor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Technical Support Representative 1

Technical Support Representative 1

Nortek, IncCarlsbad, California, US
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Embrace a career with purpose at Nice North America, a subsidiary of Nice S.Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Automation Technical Specialist

Automation Technical Specialist

AbbottCarlsbad, California, United States
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Easy access to a major airport.Must be able to travel up to 100%.The Automation Technical Specialist's (ATS) primary job function is to serve as the subject matter expert and provide automation har...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Manufacturing Technical Specialist / Senior Manufacturing Technical Specialist

Manufacturing Technical Specialist / Senior Manufacturing Technical Specialist

GenentechOceanside, CA, US
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Manufacturing Technical Specialist : Single-Use Technology (SUt).As the Manufacturing Technical Specialist, Single-Use Technology (SUt), you are an integral member of the OSUt (Oceanside Single Use ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Technical Director - SOF

Technical Director - SOF

ViasatCarlsbad, CA, United States
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At Viasat, we’re on a mission to deliver connections with the capacity to change the world.For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries arou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Technical Support Specialist

Technical Support Specialist

LoadSpring Solutions, Inc.Carlsbad, CA, US
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Job Description

Job Description

Description :

LoadSpring is expanding beyond hosting into the world of predictive transformation. At LoadSpring, we bridge innovation and transformation with our LoadSpring Cloud Platform and the integrated data capabilities we provide through LoadSpring INSIGHTS. Our technology solutions provide a secure hosting platform to run the project and capital-intensive industries' most crucial project applications, delivering a reporting and analytical database of clean, accurate, relevant, and structured data.

LoadSpring’s innovative, tenacious, and driven professionals benefit from a unique working environment where our teams blend varying perspectives, experiences, and technologies to solve complex problems. In our value-filled environment, you’ll feel supported with workplace flexibility, commitment to health and wellness, and varied professional growth opportunities. We are excited to invite you to apply for our Technical Support Specialist position and see how you can help top companies around the globe unlock the power of their data and position them to make the best strategic business decisions!

This is a fully remote position with Pacific Time Zone working hours.

About the Technical Support Specialist position :

We are seeking a highly skilled Technical Support Specialist to join our customer-facing technical support team. As a Technical Support Specialist, you will be responsible for analyzing, troubleshooting, and resolving problems for customers with business applications, networking, and hardware. Accurately document all work in appropriate problem-tracking software. Prioritize tasks based on service-level agreement criteria. This includes working with 3rd party vendors to drive resolutions to customer challenges.

What you'll do as a Technical Support Specialist :

Technical Customer Support

  • Field support calls, chat, email, and / or other communication from users with inquiries regarding hosted software, connectivity, printing, and similar concerns.
  • Work with customers to reproduce, investigate, and resolve challenges with computer software and hardware.
  • Guide customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and / or following verbal instructions.
  • Identify and troubleshoot application alerts presented from the company monitoring software.
  • Handle escalated cases and internal escalations from tier 1 support reps.
  • Collaborate with internal staff and 3rd party vendors to research and drive to resolution to customer challenges.
  • Identify reoccurring case generation issues and work with internal and external teams to identify and implement permanent fixes.
  • Help to create and maintain a culture of continuous improvement within the support and broader organization.

Documentation

  • Create Knowledge base articles to record and document technical processes and troubleshooting guidelines for fixes to common customer challenges.
  • Maintain up-to-date case documentation of all actions taken for and with customers, including customer communications within the relevant case file.
  • Demonstrate excellent verbal and written communication skills with customers and internal team members.

    • Professional Development

  • Effectively complete training within the timeframe required by the business.
  • Maintain current knowledge of technological innovations and trends.

    • Process

  • Follow Change Management processes to implement configuration changes.
  • Follow Problem Management processes to troubleshoot and resolve recurring issues.
  • Participate in the on-call rotation to ensure 24 x 7 support of IT operations.

    • Mentoring

  • Act as a mentor to more Jr. staff within the support team, providing guidance, training, and knowledge sharing.

    • Requirements :

    What you'll need to be a successful Technical Support Specialist :

  • 3-5 years of experience in IT customer support, with a strong focus on applications.
  • Prefer experience with applications such as Primavera, Autodesk, ESRI or equivalent tools.
  • Experience with Windows Operating systems, including Server 2016 & 2019.
  • Knowledge of construction project management processes and procedures a plus.
  • Experience with installation and configuration of hardware and software.
  • Intermediate to Advanced troubleshooting knowledge of application infrastructure.
  • Ability to handle escalated issues, troubleshoot error messages, and implement fixes, identifying relevant escalation paths if unable to resolve.
  • Ability to explain technical issues to technical and non-technical employees and customers.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Attention to detail and a commitment to quality.
  • Strong analytical and problem-solving skills.
  • Ability to work Monday- Friday within Pacific Timezone hours and an on-call rotation of at least 6 weekends and up to 2 holidays per year.
  • United States Citizenship or Legal United States Permanent Resident status

    • World-Class Benefits

    We are proud of our high-energy and all-around fun working environment. Our team loves to come to work, loves to learn, and loves to win. We offer the following perks to keep you happy, healthy, and engaged at work.

  • An entrepreneurial culture where employees are empowered, leadership is open, and your ideas are executed.
  • A spot where executives are your partners who encourage innovation and your growth.
  • An entire company passionate about our cloud, technology, and top-notch customer service.
  • A place where collaboration is highly valuable and all our employees feel like they sit in the office!
  • As well as the usual benefits : Health, Dental, Vision, Life, Disability, 401k with a match, and more!

    • LoadSpring Solutions Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

    U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment.

    Disclaimer

    Please be aware that fraudulent individuals and organizations may post fake job advertisements using our company's name or logo. We take these matters seriously and are committed to preventing fraudulent activity. To ensure your safety, please always verify the legitimacy of job postings and emails originating solely from the loadspring.com domain, recruiting.paylocity.com domain, or from the email address do-not- reply@mail.paylocity.com. We do not request personal information or payment for job applications, interviews, or employment offers. If you suspect a job posting or email to be fraudulent, please report it to abuse@loadspring.com. Thank you for your vigilance and cooperation.