Technical business analyst serp_jobs.h1.location_city

Choose To Make A Difference

The Senior Business Analyst for the Retention Value Stream is a strategic partner who drives transformational change by leading various high-impact projects across core academic operations within the institution. This role is responsible for the end-to-end analysis, design, and optimization of complex business processes, focusing on areas such as curriculum management, enrollment, student lifecycle, and academic resource planning.

You will act as the principal liaison between academic units, administrative stakeholders, and technical teams, translating strategic institutional goals into clear, actionable requirements and robust, compliant solutions. The ideal candidate possesses deep expertise in business analysis methodologies, significant experience within a higher education environment, and a proven ability to guide project teams and senior leadership toward data-informed decisions that enhance academic efficiency, student success, and institutional effectiveness.

Responsibilities :

The Senior Business Analyst will apply advanced analytical skills and deep domain knowledge to achieve the following :

• Academic Process Optimization & Project Leadership

Lead various complex projects focused on the analysis and redesign of cross-functional academic projects (e.g., degree planning, course scheduling, student advising) to identify bottlenecks, inefficiencies, and risks.

Spearhead the full lifecycle of requirements management, employing advanced techniques (e.g., use cases, process mapping, data modeling) to document business, functional, and non-functional requirements.

Facilitate governance, communication, and expectation management between academic department heads, administrative leaders, and IT teams throughout the project lifecycle.

Oversee quality assurance and user acceptance testing (UAT) to ensure delivered solutions are accurate, scalable, and fully meet the defined business requirements.

Identify and evaluate opportunities to integrate AI agents and tools into retention value stream activities.

Required Qualifications / Skills :

Preferred Qualifications / Skills :

#LI-CM1

CA Salary Range

USD $118,378.93 - USD $165,730.09 / Yr.

Bonus Eligible

No

WCU Company Overview

Do you want a career that allows you to make a difference in other people's lives? Discover what it means to truly believe in the work that you do at West Coast University.

At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates' professional growth.

WCU EEO Statement

West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.