Technical communicator serp_jobs.h1.location_city

It’s your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason : our people represent Peterson, our family, our brand, and our values.

You have high expectations too.  You are exceptionally motivated, have outstanding skills, and want your work to matter.   Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

Peterson Power Systems has a need for a Technical Trainer and Communicator who can be based at either our San Leandro, CA or Hillsboro, OR location.

SUMMARY

The Technical Trainer and Communicator provides a comprehensive technical employee learning and development program that enhances knowledge, skills, and performance of technical employees at the Peterson organization. Analyzes, researches, develops, designs, organizes, implements and conducts training programs. Provides technical information support inside and outside of the company. Champions a continuous learning environment. Effectiveness in this role is dependent upon competency in and knowledge of technical functional areas, practices, and process, building successful relationships, establishing credibility, and providing solutions to employees and managers.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

Technical Employees Development Plans – core competences

Work with Employee Development staff to plan, develop, and implement a comprehensive training and development strategy for the Company that is consistent with the Company’s core values. Conduct learning needs assessments to identify individual, departmental, divisional and organizational training opportunities.

Work with Manager to define minimum skill proficiencies for technical positions and develop a process for evaluating incumbents for the purpose of identifying future training and career advancement opportunities.

Technical Communicator Responsibilities

Work directly with field technicians, shop technicians and customers at all locations, over phone or in person, to help solve maintenance and service problems related to earth-moving, power generation and heavy-equipment machines.

Serve as principle communication liaison with manufacturers on all technical issues and initiatives set forth by manufacturers.

Technical Curricula Development

Develop a needs analysis to identify skills / competency gaps and establish measures to track progress. Develop and executes innovative strategies to ensure the organization has the necessary skills and competencies to meet company business plans and strategy.

Assist with develop, design, coordination and implement a companywide performance management system used to evaluate employees work performance, establish future business goals, identify individual responsibilities and monitors an employee’s individual career development plan.

Provide consulting services to departments in all aspects of non-technical training and analyze training requests. Make recommendations to the appropriate Manager and coordinates training activities with other departments and outside companies.

Research, establish and maintain training vendor / partner relationships with other training agencies. Conduct cost-benefit analysis to assess utilization of outside training resources.

Establish a process for designing, identifying, delivering, coordinating, and evaluating seminars, workshops, courses, and training.

Peterson University Marketing

Work with the Peterson Marketing Department to market Peterson Universities’ training services to customers and Cat dealers.

Travel to Peterson and customer locations approximately 20% of the time.

Operate company or personal vehicle as needed.

QUALIFICATIONS

Bachelor’s Degree from a fully accredited college in a closely related field; and a minimum of seven years of directly related experience and / or training in the heavy equipment industry with Caterpillar experience preferred; or equivalent combination of education and experience. Must possess a thorough knowledge of Caterpillar and OEM equipment, operations and parts.

CERTIFICATES, LICENSES, REGISTRATIONS

Maintain a valid driver’s license and satisfactory driving record.

The pay range for this position is :

San Leandro, CA : $102,000-125,000 annually

Hillsboro, OR : $91,000 - 110,000 annually

We also offer a total compensation package in addition to base salary.

Peterson Power Systems, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.