This role is part of a 24 / 7 / 365 team that provides critical support for computer systems and applications, offering diagnostic services and acting as the main communication link between customers, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Technical Setup Specialist
KenectPleasant Grove, AL, United States
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Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America.Founded with a deep understanding of the challenges businesses face in connecting w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Technical Inside Sales Specialist
ABBBirmingham, AL, US
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ABB Service Sales Representative.At ABB, we help industries outrun - leaner and cleaner.Here, progress is an expectation - for you, your team, and the world.
As a global market leader, we'll give yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Technical Support Engineer
VirtualVocationsBirmingham, Alabama, United States
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A company is looking for a Technical Support Engineer.Key Responsibilities Provide second-level techno-functional support across the suite of products Develop a strong understanding of assigned ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Technical Specialist
AppleBirmingham, AL, United States
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Apple Retail is where the best of Apple comes together.We bring our expertise to help people do what they love, delivering an only-at-Apple experience.
At Apple, we believe inclusion is a shared res...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Technical Support Specialist
Denken SolutionsBirmingham, AL, United States
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Currently, we are looking for talented resources for one of our listed clients.If interested please reply to me with your updated resume or feel free to reach out to me for more details at.This pos...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Technical Sales Manager
James Hardie Building ProductsBirmingham, AL, US
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James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products.Our fami...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Technical Services Engineer
DaxkoBirmingham, AL, United States
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Daxko powers wellness to improve lives.Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.Whether a ne...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Technical Support Engineer
ThriveBirmingham, Alabama, United States
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HYRBID SCHEDULE - WILL GO IN TO OFFICE 3-5x PER WEEK.SHIFT - MONDAY TO FRIDAY 8 AM to 5 PM CST!.Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Treasury Management Technical Solutions Engineer
First Horizon BankBirmingham, AL , US
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The Technical Solutions Engineer is a key part of the Treasury Management technology team, providing level support for technical issues related to First Horizon’s Treasury Management Digital Platf...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Bomb Technical (EOD)
US NavyBirmingham, AL, United States
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INITIAL SUCCESS OR TOTAL FAILURE.Americans celebrate fireworks on the 4th of July.The other 364 days, Navy EOD-the Navy's elite bomb squad-is working to prevent the ones that aren't for show.Armed ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Quality Assurance Technical Inspector
YulistaBirmingham, AL, United States
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The Aviation Quality Assurance Technical Inspector is responsible for ensuring all aircraft, aircraft component and shop inspections and tasks performed are compliant to Yulista Quality Management ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Senior Technical Recruiter
OnebriefBirmingham, AL, US
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Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs.By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Technical Support Specialist 2
MindlanceBirmingham, AL, United States
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Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Technical Support Specialist - HYBRID
Motorola SolutionsBirmingham, AL, United States
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At Motorola Solutions, we believe that everything starts with our people.We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.Our critical comm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Technical Support Specialist
BrooksourceBirmingham, AL, United States
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This position is part of a 24x7x365 operations team responsible for providing frontline technical support for computer systems and applications.
The role serves as the primary communications channel...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Technical Support Specialist 3
Staffing the UniverseBirmingham, AL, United States
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Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resol...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
PwC Tech-Technical Lead Engineer
PwCBirmingham,AL
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SummaryAt PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Technical Support Specialist 3
Johnson Service GroupBirmingham, AL, US
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Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Technical Support Specialist 3 to fill a three- year assignment i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
This role is part of a 24 / 7 / 365 team that provides critical support for computer systems and applications, offering diagnostic services and acting as the main communication link between customers, support staff, and management. The team ensures smooth operations and rapid resolution of technical issues, especially in high-pressure situations.
Education & Experience Requirements
A formal education in Computer Science or a related IT field, or equivalent professional experience, is required.
Knowledge, Skills & Abilities
Excellent interpersonal skills with the ability to communicate effectively, both orally and in writing. You will work closely with coordinators, transmission control center personnel, and management, often in a collaborative and high-stress environment.
Strong customer service skills with a focus on delivering quality support.
Knowledge of regulatory compliance requirements, including Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal standards.
Capable of multitasking and prioritizing tasks based on urgency and the operational impact on the Bulk Power System.
Ability to follow and apply Change Management processes and established procedures accurately.
Familiarity with Windows-based operating systems is preferred.
Experience with AIX or other UNIX-based operating systems is advantageous.
Knowledge of distributed computer networks is a plus.
Strong relationship-building skills, particularly with key customers.
Flexibility to work nights, weekends, and holidays as part of a rotating shift schedule.
Critical thinking and problem-solving abilities are essential.
Key Responsibilities
Monitor the health and availability of primary SCADA and related systems on a daily basis.
Provide front-line problem resolution and coordinate repairs with EMS Department staff and / or other personnel.
Notify key customers about system outages or events that may impact other critical systems.
Offer feedback to the Team Lead and Supervisor for continuous process improvement and to enhance customer satisfaction.
Track and document all cases to completion in collaboration with EMS Department staff.
Comply with electronic and physical access policies.
Provide ongoing support for Business Continuity and Disaster Recovery systems.
Additional Requirements
Must understand and sign the Federal Energy Regulatory Commission Standard of Conduct.
Adhere to Separation Protocols as part of company policy.
Must meet all requirements outlined by the Southern Company Insider Threat Program.
Successful candidates will undergo enhanced screening, including background checks, drug screening, and psychological assessment.
This position may require on-site presence at the control center during severe weather events, as part of essential personnel requirements.
This position involves shift work, with rotating 8- or 12-hour shifts that may include day and night hours.