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Technical Support Engineer

Technical Support Engineer

FloQastLos Angeles, CA, United States
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As a Technical Support Engineer, you will unblock customers when they face technical obstacles across FloQast's Accounting Transformation Platform and suite of integrations.Customers around the glo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Technical Support Engineer

Technical Support Engineer

HARMANLos Angeles, CA, United States
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We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Technical Support Engineer

Technical Support Engineer

KixieSanta Monica, CA, United States
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At Kixie, we're on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform.Our solution seamlessly integrates with CRMs to streamline workflows, increase effi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Technical Support Engineer

Technical Support Engineer

SonyCulver City, CA, United States
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Sony Group Corporation, based in Tokyo, Japan.Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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IT Technical Support Engineer

IT Technical Support Engineer

NsightLos Angeles, CA, United States
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Configure, install, monitor, and maintain desktop software, hardware, and peripherals, including support for a mobile workforce. Provide consultation and assistance to users on all aspects of end-us...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Sr Supplier Technical Engineer

Sr Supplier Technical Engineer

VIR Consultants IncGardena, California, USA
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Job Category : Materials Management - Supply Chain.Assesses supplier quality and drives process improvement to decrease product defects and ensure products are in compliance with manufacturing speci...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Sr Supplier Technical Engineer Gardena, California

Sr Supplier Technical Engineer Gardena, California

Intermedia GroupGardena, California, USA
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OPEN JOB : Sr Supplier Technical Engineer.Partial relocation assistance is available.JOB CATEGORY : Materials Management - Supply Chain. Assesses supplier quality and drives process improvement to decr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Technical Support Engineer

Technical Support Engineer

EVPassportSanta Monica, CA, United States
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EVPassport is the EV Charging hardware and software platform for purpose-driven organizations.Brands committed to sustainability rely on EVPassport to provide their customers with the most seamless...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Technical Support Engineer

Technical Support Engineer

Sony Corporation of AmericaCulver City, CA, United States
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Sony Group Corporation, based in Tokyo, Japan.Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Sr Supplier Technical Engineer

Sr Supplier Technical Engineer

SOMERSET STAFFINGGardena, California, USA
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Job Category : Materials Management - Supply Chain.Assesses supplier quality and drives process improvement to decrease product defects and ensure products are in compliance with manufacturing speci...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
GDS Technical Services Principal Engineer

GDS Technical Services Principal Engineer

ICANNLos Angeles, CA
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The GDS Technical Services Principal Engineer is part of a group of gTLD technical experts in ICANN org.They are primarily responsible for managing technical systems related to gTLD registries and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Technical Support Engineer

Technical Support Engineer

VirtualVocationsCarson, California, United States
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A company is looking for a Technical Support Engineer.Key Responsibilities Provide second-level techno-functional support across the suite of products Develop a strong understanding of assigned ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Technical Operations Engineer (Starlink Customer Success)

Technical Operations Engineer (Starlink Customer Success)

SpaceXHawthorne, CA, United States
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Technical Operations Engineer (Starlink Customer Success).SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
GDS Technical Services Principal Engineer

GDS Technical Services Principal Engineer

INSPYR SolutionsLos Angeles, CA
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GDS Technical Services Principal Engineer.US Citizen, GC Holders or Authorized to Work in the US.The Technical Services Principal Engineer is part of a group of gTLD technical experts in Clients or...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Sr Supplier Technical Engineer

Sr Supplier Technical Engineer

Solar TurbinesGardena, CA, United States
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Caterpillar Supply Chain And Logistics Role.Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do but also ab...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Sr. Supplier Technical Engineer

Sr. Supplier Technical Engineer

Northwest Talent Solutions LLCGardena, CA, US
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Supplier Quality Engineer Energy Industry | Full-Time | Nationwide Search.Northwest Talent Solutions (NWTS).This is an opportunity to join a respected global manufacturer that values collaboration,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Technical Support Engineer

Technical Support Engineer

Sony UK Technology CentreCulver City
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Sony Corporation of America is seeking a passionate.In this role, you will support ourcutting-edge3D content creation technology in virtual production, driving innovative projects through seamless ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Sr. Supplier Technical Engineer in Gardena

Sr. Supplier Technical Engineer in Gardena

Energy Jobline ZRGardena, CA, United States
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Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub.We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Software Engineer - OS Frameworks (Technical Leadership)

Software Engineer - OS Frameworks (Technical Leadership)

METALos Angeles, CA, United States
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The Reality Labs team at Meta enables people around the world to come together and connect through world-class Augmented and Virtual Reality hardware and software. With global departments dedicated ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Technical Support Engineer

Technical Support Engineer

FloQastLos Angeles, CA, United States
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As a Technical Support Engineer, you will unblock customers when they face technical obstacles across FloQast's Accounting Transformation Platform and suite of integrations. Customers around the globe rely on FloQast solutions for business-critical processes spanning Accounting, Audit, Compliance, Financial Reporting, IT, and more. Given the high-stakes roles that accuracy and deadlines play in these industries, we take pride in providing timely, trusted, and expert technical support. You'll leverage deep product knowledge and a powerful suite of tools to troubleshoot issues to resolution, perform hands-on technical tasks, and ensure customers realize the full value of FloQast.

  • Visa sponsorship is NOT available at this time

What You'll Do

  • Own support cases from customers, applying proper prioritization and delivering clear and effective solutions via appropriate communication channels (primarily email and screen share)
  • Break / Fix : Troubleshoot error messages and unexpected behaviors, unblocking customers by identifying root causes and delivering technical resolutions.
  • Technical Task : Perform backend configuration work, including data transformations / uploads and migrations, to maintain functionality and meet customer requirements.
  • Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME specialization(s).
  • Develop expertise in assigned SME areas, progressively deepening knowledge in specialized product features.
  • Utilize internal admin tools (Super) to retrieve and modify account data (CRUD operations) and provide hands-on assistance within customer environments.
  • Leverage technical tools like session replay, log analysis, and developer tools to perform deep-dive troubleshooting.
  • Contribute to Knowledge Base articles in association with Product and Education teams, ensuring documentation remains current and valuable for both customers and AI enablement.
  • Participate in daily standups with support peers to discuss active tickets and collaborate on solutions.
  • Monitor and contribute to internal Slack discussions, assisting cross-functional peers with complex cases and sharing insights from assigned SME area(s).
  • Engage in cross-functional stakeholder meetings for SME assignments to provide feedback on release previews, roadmap direction, and defect prioritization.
  • Lead or contribute to special projects and initiatives as assigned, leveraging expertise and creative problem-solving skills to help the department and company achieve their goals.
  • What You'll Bring

  • 2+ years of experience in Technical Support, IT, or a related technical field.
  • High EQ with the ability to assess customer urgency and deliver accurate, timely, and empathetic support.
  • Ability to apply critical thinking to troubleshoot, diagnose, and resolve customer-reported technical issues.
  • Strong technical aptitude with the ability to quickly gain proficiency in complex products, including rapidly evolving features across an innovative platform.
  • Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
  • Team-first attitude and experience working cross-functionally with Engineering, Product, Customer Success, etc.
  • Proven ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
  • Experience with ticketing systems (e.g., Zendesk, Salesforce, JIRA) for case management and escalation processes.
  • Nice To Haves / Other

  • Experience working in a B2B SaaS environment, particularly in fintech or enterprise software.
  • Prior experience troubleshooting cloud-based platforms or enterprise applications, particularly ERPs or other accounting / finance tools.
  • Familiarity with basic database querying (SQL), API troubleshooting, or data integration concepts.
  • Hands-on experience with AI-powered support tools, automation strategies, or chatbot-driven ticket deflection.
  • Familiarity with session replay or log analysis tools for debugging customer issues.
  • Degree in a relevant field such as Information Systems, Information Technology, Business, Finance, Accounting, Engineering, Communications, Technical Writing, or a related discipline.
  • Multi-language support experience (e.g., bilingual English-German)
  • #LI-Hybrid

    #BI-Hybrid

    #LI-JP1

    The base pay range for this position is $60,000- $90,000. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, and Unlimited Vacation.

    FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.

    About FloQast :

    FloQast is the leading Accounting Transformation Platform in accounting workflow automation created by actual former accountants for accountants. By streamlining and modernizing daily accounting tasks, FloQast helps teams collaborate more effectively and complete their work with greater efficiency and precision. This cloud-based, AI-powered software is trusted by over 3,000 accounting teams, including those at Snowflake, Twilio, Instacart, and The Golden State Warriors-and continues to grow. Our mission is to continuously elevate the accounting profession, enhancing both its practice and perception.

    Our values act as a guiding compass, shaping every decision we make, and are non-negotiable, particularly in our hiring process. Alongside our employees, partners, and customers, we embody these values every day :

    Unwaveringly Authentic

    Ambitious with Integrity

    Empowered to Grow

    Committed to Collaboration

    Customer Obsessed in All Ways

    FloQast is regularly rated as a Best Place to Work!

  • Inc. Magazine's Best Workplaces in 2024, 2023, 2022, and 2021
  • Best Places to Work by LA Business Journal since 2017 (that's 8 years!)
  • Built In's Best Place to Work in Los Angeles 6 years in a row!
  • Because we are Customer Obsessed in All Ways, check out what our customers have to say about FloQast on G2 Crowd.

    If this aligns closely with what you are looking for, hit "Apply" and come join our growing team!

    FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees.

    Link to FloQast Recruiting AI Usage Policy

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.