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Lead Technical Business Development Manager

Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and company from the people up committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

This position utilizes understanding of Lumen's target customer business needs and technical requirements, competitive environment and Lumen's global product line and practices to provide a comprehensive solution and SoW to the customer. The Lead Technical Business Development Manager, or Pre-Sales IT Solutions Engineer, is accountable for Lumen professional services solution strategy for scoping solution and level of effort (LoE), pricing and margins, and bookings. Consulting / Managed services primarily focus on Technology services portfolio including but not limited to, SAP, Cloud and Infrastructure Consulting, Network Consulting, Migration Consulting, Service Management, Custom Implementation and Steady State Operations & Maintenance, Remote Application & Infrastructure Monitoring and Management, Contact Center and Unified Communication Consulting, Application Development, Testing and Management Consulting, Big Data as a Service, and Data Science Consulting practices. This role primary focus will be on Public Sector (FED / SLED).

Responsibilities include assisting the sales organization in the identification of potential opportunities for consulting, professional and managed services at new prospects as well as existing customers, proposing, and closing solutions to new business opportunities, creation and refinement of solutions that include multiple services, creation of proposals and RFP responses, Statements of Work, pricing, customer negotiations and transitioning to the delivery teams.

The Main Responsibilities

In collaboration with Sales, identify and capture revenue / cross-sell / upsell opportunities for new and existing customers

Identify, understand and solve complex professional service requirements

Develop services solutions utilizing Lumen capabilities and eco system partners'

Present solutions and approaches effectively to customer and internal executives

Communicate effectively with customers, peers, superiors and subordinates

Write Statement of Works and ROM Proposals. This is very critical part of the job.

Quality and Completeness of Statement of Works and ROM Proposals is very important.

Additional Responsibilities :

Interface with Sales and account management resources to identify and refine new opportunities

Meet with existing customers and new sales prospects to effectively pitch Lumen professional services capabilities and proposed solutions

Interface with various Lumen teams including, Marketing, Procurement, Service Delivery, Legal, Contracts, Billing, Product Management, Engineering etc. as required

Educate Sales on professional services and solutions portfolio periodically, such as through brown-bag sessions

Attend sales team meetings periodically

Contribute to creation of reusable, knowledge artifacts for the professional services team

Pre-sales Support

Customer Experience

Data System Updates

What We Look For in a Candidate

MUST have great English language communication and written skills to be able to write SOWs / Proposals. Job requires writing Proposals and SOWs on daily basis.

Minimum 10 years progressive experience, including 3 to 5 years in consulting / business development, technical management and / or operational experience.

MUST have Public Sector (FED / SLED) experience.

MUST be a US CITIZEN to be able to work in FED space.

MUST have 2+ years of pre-sales solution engineer experience in IT space.

MUST have experience and skills to quickly scan through RFPs, and create and drive solutions and SoWs.

MUST be able to interface with customer remotely to gain necessary requirements and drive solutions.

MUST be able to present solutions to the customers.

Excellent planning, decision making and problem-solving skills.

Ability to work in a high paced environment with changing priorities, and work a consistent stream of incoming opportunities, one after the other, and produce statement of works.

Ability to juggle multiple parallel opportunities, adept at multi-tasking.

Ability to efficiently utilize MS Office Suite of Applications specially Word, Excel and PowerPoint

Detail oriented in solution development and SOW creation following SMART framework.

Ability to utilize a consultative mindset to probe and understand customer requirements and then create appropriate solution covering one or more of the standard / non-standard professional services offerings that Lumen can offer

Preferred :

Demonstrated level of success in the pre-sales support to consulting and professional services opportunities, as individual contributors

Industry knowledge of Professional Security Services, SAP, migrations, SLAs, contract terms, service management and reviews, cloud, (SaaS, PaaS, and IaaS) platforms (AWS, Azure etc.) managed hosting, colocation, datacenter operations, ITIL / ITSM and IT Services such as ITO, Design & Transition / Migration, BCDR, Strategic Consulting, ADM, QA, Remote Infrastructure Management etc

• Professional Consulting Level Bachelors degree. Typically with 8+ years of experience.
• 6+ years of experience with Masters Degree.

Manager Bachelors degree or equivalent education and experience.

Compensation : This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges :

$103,711 - $138,281 in these states : AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$108,896 - $145,195 in these states : CO HI MI MN NC NH NV OR RI

$114,082 - $152,109 in these states : AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and / or sales compensation) as you move through the selection process.

Learn more about Lumens : Benefits