Technical program manager serp_jobs.h1.location_city

Program Manager

Reporting to the Director of Operational Excellence for Henry Ford Hospital, the Program Manager will lead various business and system related projects of a high complex nature for the organization. Programs may include a group of related projects, based on the size and strategic alignment. The program manager will support departments in achievement of their strategic goals by assisting in the timely and cost-effective delivery of all projects with a professional, motivated, and customer-focused manner.

Principal Duties And Responsibilities

• Uses skills in ideation, facilitation, strategic planning, and relationship management to bring together multiple teams in the organization and create the overall vision, strategy alignment, scope, roadmap, business case, and cohesive plan for executing the assigned program.
• Maintains program metrics, milestone charts, roadmap, schedule, and reporting on project health and progress against goals.
• Manages the program team, supporting technical teams, and vendor teams, as applicable.
• Develops program success KPIs, ensures program-level value is being realized, and leverages reporting mechanisms to monitor performance.
• Manages the timing, quality, and financial results of programs from start to finish, to meet customer needs and ensure winning performance of the product and the services provided.
• Primary point of communication with strong cross-functional stakeholder management skills for business and IT partners for the assigned program; maintaining strong partnerships and ensuring timely and accurate communication of program updates.
• Leverages program documentation and action-oriented behavior to navigate ambiguity and seek clarity as priorities change.
• Manages risks, issues within the program, and escalates to senior leadership as required.
• Promotes individual professional growth and development; serves as mentor and resource to less experienced project managers.
• Leverages creative, "out-of-the-box" thinking to develop original solutions to overcome roadblocks and meet or exceed project requirements and expectations.
• Manages post implementation support and provide post implementation project review.
• Support procurement processing of RFPs, Vendor Contracting, Purchase Orders, and other contract-related artifacts.
• Leads Agile processes and ceremonies, including stand up meetings, backlog grooming, retrospectives, and story mapping.
• Acts as a subject matter expert providing project management methodology consulting to program team members.
• Manages the program budget, including the review of financial reports, invoices, trends, and forecasts.
• Other duties as assigned.

Education / Experience Required

Bachelor's degree in Business Administration, Project Management, Information Technology, Computer Science, Healthcare Administration, or related field required.

Five (5) years of experience in healthcare delivery, project management, and running large projects of a complex nature required.

Two (2) years of experience in technology related areas, including application development or new product implementation required.

Two (2) years of experience using data to drive business decisions preferred.

Experience with agile delivery methodologies (i.e., Scrum, Scrum at Scale) preferred.

Effective oral and written communication and interpersonal skills.

Strong presentation skills.

Must be able to work autonomously with strong task management skills.

Work Schedule

Standard day shift : MondayFriday, 8 : 00 AM4 : 00 PM or 9 : 00 AM5 : 00 PM.

Primarily on-site role; candidates should expect to work in-person 4 days per week, with 1 day per week remote.

Desired Skills & Experience

Experience in healthcare project or program management, especially in hospital operations or care delivery transformation.

Ability to engage diverse stakeholders and build consensus across teams.

Proficiency in basic data analysis (Excel, Tableau, or similar); ability to interpret throughput metrics and operational trends.

Strong skills in root cause analysis, workflow / process mapping, and solution design.

Interest in or experience with academic research or publication is highly desirable.

Preferred Training & Background

Project Management : PMP or other formal PM training.

Quality & Process Improvement : IHI courses or Lean Six Sigma training

Data Analysis : Experience with hospital performance metrics; familiarity with data visualization or reporting tools.

Academic / Research Background (preferred) : Experience supporting or co-authoring research publications or conference abstracts.

Additional Information

Organization : Henry Ford Hospital - Detroit Main Campus

Department : Administration - Hospital

Shift : Day Job

Union Code : Not Applicable

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care, and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health : Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Benefits

The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being : physical, emotional, social, financial, and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.