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Technical specialist • santa clara ca
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VOICE is a California-based hosted VoIP and Unified Communications service provider with a 15+ year track record of innovation, reliability, and white-glove customer service.Our platform is trusted...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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A company is looking for a Technical Specialist to support application hosting and management.Key Responsibilities : Manage deployment, maintenance, and optimization of Windows-based and cloud-hos...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Technical Implementation Specialist.This is a cross-functional role working on the Client Success Team in close partnership with Product & Engineering.
As a Technical Implementation Specialist, you ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Team Intro : Governance and Experience (GNE) is a team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators.
The ideal candidate has a st...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Apple Retail is where the best of Apple comes together.We bring our expertise to help people do what they love, delivering an only-at-Apple experience.
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Job Title : Technical Support Specialist.Location : Milpitas CA - Onsite.Were looking for a hands-on technician to assist with the setup maintenance and operation of our high-performance computing cl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Collaborating with the Project Manager / Workflow Lead and Operations Lead on intake, documentation, staffing, and scheduling of new client pilot requests.
Writing pilot project charters.Documenting a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Team Intro : Governance and Experience (GNE) is a team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators.
The ideal candidate has a st...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Date()); gtag('config', 'UA-142498025-1');.We're seeking people driven to excellence and inspired to have a meaningful impact powering, automating, integrating, and securing the world’s most critic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Anuttacon is an independent research lab pursuing humanistic general intelligence that you can experience in every real-time interaction—seamlessly understanding and expressing through text, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and la...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub.We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Join Our Mission-Driven Team as a Customer Technical Specialist - On-site in San Jose, CA Peraton is seeking a Customer Technical Specialists to join our team of qualified, diverse individuals.The ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver.Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on buildin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Technical Support Specialist - VoIP & UCaaS
IT Management Corp. dba 101 VOICESan Jose, CA, United Statesjob_description.job_card.30_days_ago
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job_description.job_card.job_description1-3 years of experience in technical support, preferably in VoIP or telecommunications. Familiarity with SIP protocols, VoIP phone provisioning, and hosted PBX systems. Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar). Strong troubleshooting skills and a customer-first attitude. Experience with DHCP, VLANs, NAT / firewall configuration, and networking basics. Ability to work in a fast-paced environment, managing multiple tickets and projects simultaneously. Excellent verbal and written communication skills. Detail-oriented and well-organized with strong documentation habits.
Company Description
101VOICE is a California-based hosted VoIP and Unified Communications service provider with a 15+ year track record of innovation, reliability, and white-glove customer service. Our platform is trusted by educational institutions, municipalities, and enterprise customers across the state. We're seeking a technically skilled and customer-focused team member to join our growing support team.
Job Description
As a Technical Support Specialist , you'll play a key role in provisioning and programming VoIP phones, supporting customers on our UCaaS platform, and assisting in the successful setup of 101VOICE systems. You will work closely with our onboarding, engineering, and support teams to deliver high-quality service and ensure smooth deployments and ongoing support for our clients.
Key Responsibilities
- Configure and program VoIP phones (Poly, Yealink, Cisco, etc.) for deployment.
- Support and troubleshoot customer issues on the 101VOICE UCaaS platform, including softphones, voicemail, call flows, auto-attendants, etc.
- Assist in system setups, cutovers, porting, and onboarding of new clients.
- Provide tier-1 and tier-2 technical support via phone, email, and ticketing system.
- Monitor system performance and assist in diagnosing issues related to connectivity, call quality, and configuration.
- Document customer interactions, system configurations, and issue resolutions clearly in internal systems.
- Train customers on phone use and portal features as needed.
- Work collaboratively with NOC and engineering teams on escalated issues and service improvements.
- Maintain and update device firmware, templates, and configurations.
- Occasionally travel to customer sites for large deployments or escalations (if local).
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.