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Technology Support Specialist

This is a full-time 8 hours / 1 FTE per day position working on the CL-11 (226 days per full school year) schedule, Mon-Fri. Driver's License Required. This is a full-time ongoing position that follows the 11-month work calendar (does not typically work school holidays). Three to five years of experience at enterprise-level technology support in an educational setting using MacOS X and iOS are preferred, with demonstrated ability to prioritize and handle a high workload. Experience must demonstrate increased responsibility over time. The successful candidate will possess outstanding customer service skills and be a team player. Bilingual proficiency and / or multicultural experience strongly preferred.

Provides a variety of skilled and expanded technical support for computers, software, and other instruction-related technology in schools, including needs assessment, project management, and site system administration for schools and departments; prioritizes goals and collaborates with leadership in advancing the district's technology vision; assists with the implementation of enterprise applications.

The Technology Support Specialist (TSS) series provides school-specific computer support. Classifications in this series differ based upon the complexity of systems and assigned tasks, and the impact of relevant decision-making. Activities are generally focused upon school-specific computer systems, but may also include district-wide responsibilities.

The TSS III differs from the TSS II classification in that the third level independently performs skilled technical work, leads projects and will work with complex systems and processes. The TSS III frequently deals with complex, non-standardized problems that require the analysis of a variety of data and past practice, including service objectives, to develop appropriate solutions. The TSS III frequently analyzes and develops effective problem resolutions and coordinates processes with others.

Essential Functions :

• Provides end user support / problem resolution including desktop / laptop operating systems and applications, computer hardware, printer set-up and connections; projectors, tablets, audiovisual equipment, Internet use, computer labs, enterprise administrative applications, servers and related applications, and network applications. Coordinates repair of site technology with Technology Repair staff and vendors.
• Responsible for the maintenance and monitoring of desktop and laptop operating systems and applications, computer hardware, software inventory, hardware inventory, OS and application patches, server hardware and applications. Analyzes and resolves problems and issues. Monitors and participates in the resolution of network issues, system administration of servers and network applications.
• Responsible for setup and configuration of computers, network printers, server hardware and applications, portable computer systems, technologies and unique school systems.
• Researches and recommends technology directions and innovations.
• Responsible for full project management, including project coordination, project implementation, carrying out individual project tasks, and overall data integrity.
• Researches, develops and sets appropriate technology standards, implements district technology standards and coordinates the process.
• Provides training on the use of computer hardware and software and effective use of applications and other technologies for users.
• Coordinates work of interns, technology assistants and / or student helpers. May perform and host shadowing with other members of the Technology Department.
• Participates in short- and long-term planning; plans, develops and oversees coordination of site-based projects; participates in developing and managing a technology budget; make purchasing recommendations.
• May develop and write manuals and system process descriptions.
• Participates on the school Technology Leadership Team (TLT).
• Supports, maintains, and facilitates the usage and operation of the school or department's website.
• Maintains regular and prompt attendance.
• Performs other related duties as assigned.

Required Knowledge, Skills and Abilities :

Minimum Qualifications :

Complete application in its entirety. Incomplete applications will not be accepted or processed, there are no exceptions. We do not accept walk-in, faxed, or applications via mail. All applications must be submitted using the GovernmentJobs website. It is your responsibility to submit a complete application. Submitting an application does not guarantee any candidate an interview. Candidates are interviewed by appointment only. If you apply to more than one job, an application is required for EACH job posting.

ALL required documentation must be scanned and attached in order to submit an online application.

Upon offer of employment applicants must obtain a fingerprint clearance from the Oregon State Police Department and the FBI through a process authorized by the Eugene School District 4J. Applicants would be responsible for the one-time fingerprint clearance fee.

An Affirmative Action / Equal Opportunity Employer

The Eugene School District 4J does not discriminate on the basis of race, religion, ancestry, color, national origin, gender, age, disability, marital or family status, sexual orientation, gender identity in admission or access to the treatment of employment in its programs and activities as required by state and federal law. If you have any complaints, please contact the HR Department at (541) 790-7670.

It is the District's policy to provide qualifying veterans and disabled veterans with preference in employment in accordance with applicable law. Applicants wishing to claim veterans' preference must provide the following military documents verifying their eligibility : Veterans : A copy of the applicant's Certificate of Release or Discharge from Active Duty (a federal DD Form 214 or 215), which shows character of service upon discharge OR a letter from the U.S. Department of Veterans Affairs indicating the applicant receives a non-service connected pension. Disabled Veterans : A copy of the applicant's Certificate of Release or Discharge from Active Duty (a federal DD Form 214 or 215), which shows character of service upon discharge AND a copy of the applicants veteran's disability preference letter from the U.S. Department of Veterans Affairs (unless the information is included on the DD Form 214 or 215). For veterans' preference to apply, the required military documents must be submitted to the District at the time of application submission.