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Technology Systems Specialist

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Technology Systems Specialist

Salary

$26.44 - $37.28 Hourly

Location

Fort Myers, FL

Job Type

Full-Time Regular

Job Number

07739OD

Department

Utilities

Opening Date

11 / 06 / 2025

Closing Date

11 / 13 / 2025 11 : 59 PM Eastern

FLSA

Non-Exempt

Description

Benefits

Questions

Description

Are you a tech-savvy problem solver who enjoys helping others? Lee County Utilities is looking for a Technology Systems Specialist to support the technology that keeps our Customer Service Center running smoothly. You’ll play a key role in ensuring that our billing, collections, call center, and cashiering teams can serve customers efficiently and effectively.

Duties and Responsibilities

What You’ll Do

In this hands-on technical role, you’ll :

Provide technical support for the Customer Service Center staff, including the Customer Service Manager, call center, billing & collections, and cashiering teams.

Troubleshoot and assist staff with software applications, especially our customer service billing software.

Collaborate closely with software vendors to identify, troubleshoot, and resolve technical issues, ensuring timely solutions and minimal disruption to business operations.

Operate, maintain, and implement complex software, hardware, and peripheral equipment.

Troubleshoot servers and network systems.

Analyze and review applications, desktops, and network systems to ensure optimal performance.

Train users on new or updated systems, and communicate software and procedure changes.

Monitor and respond to system failures, perform security updates, and maintain system security standards.

Diagnose and repair hardware and network issues; install, configure, and upgrade systems as needed.

Prepare reports, logs, and documentation related to system performance and maintenance.

Coordinate with other departments and contractors to resolve technical issues and plan improvements.

Education, Experience, Licensing

What We’re Looking For

• Education & Experience :

Any combination of education and experience equivalent to :

An Associate’s Degree or two years of college coursework in Computer Science, Information Technology, or a related field, and

Two years of experience in information technology, database management, software configuration, troubleshooting, or a closely related field.

Skills :

Strong problem-solving and analytical abilities.

Working knowledge of networks, operating systems, and hardware troubleshooting.

Ability to train and support users effectively.

Clear and professional communication skills across all levels of the organization.

License : Valid driver’s license with a good driving record.

Supplemental Information

Schedule : Monday–Friday, 7 : 30 a.m.–4 : 30 p.m.

About Lee County Utilities

Lee County Utilities (LCU) is a county-operated water, wastewater, and irrigation service provider dedicated to delivering safe, reliable, and high-quality utility services to more than 300,000 customers throughout Lee County. Our team works every day to support the health, safety, and well-being of our community through innovation, efficiency, and environmental stewardship. We take pride in maintaining critical infrastructure that keeps Lee County running, from clean drinking water to sustainable wastewater management, while providing excellent customer service and responsible resource management.

EMERGENCY RESPONSE / RECOVERY ACTIVITIES :

All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

DISCLAIMER : The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.

Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.

Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.

Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.

Below is a brief breakdown of what's included in the benefits package that is offered to our employees.

For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com / hr / Documents / Employee%20Benefits / 2024%20Benefits / FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.

To view our employee paid premiums, please visit :

Health Benefits :

Financial Benefits :

FRS Pension Plan (Defined Benefit)

FRS Investment Plan (Defined Contribution)

Employee Assistance Program

Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.

United Way 2-1-1 (Lee County Employee Resource Program)

Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.

Educational Assistance

Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.

01

Do you possess a valid driver's license with an acceptable driving record?

Yes

No

02

Are you able to work Monday through Friday, from 7 : 30 a.m. to 4 : 30 p.m.?

Yes

No

03

How many years of information technology experience do you have? (Be sure to include this experience in the "Work Experience" section of your application.)

Less than 1 year

1–2 years

3–5 years

More than 5 years

04

Which areas do you have experience with? (Select all that apply.Be sure to include this experience in the "Work Experience" section of your application.)

Software installation and configuration

SQL

Network troubleshooting

User account setup and permissions

System security and updates

User training and documentation

Data analysis or reporting

None of the above

Required Question

Employer

Lee County Government

Address

P.O. Box 398 ATT : Human Resources Fort Myers, Florida, 33902

Phone

(239) 533-2245

Website

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