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Third shift • wilmington nc
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WalgreensWilmington, NC, US- serp_jobs.job_card.full_time
Shift Lead | Walgreens
Shift Lead
1663811BR
6861 MARKET ST, WILMINGTON, NC, 28405
Job Description
Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Models and delivers a distinctive and delightful customer experience.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g. greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g. offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
Training & Personal Development
Communications
External Basic Qualifications
One year of prior leadership, supervisory, or retail key holder work experience.
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Preferred Qualifications
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.