Tool maker serp_jobs.h1.location_city

The base compensation for this position is $20 per hour + Annual Gainshare Bonus

Shift : 9 : 30am-5pm EST( Training hours are 9am-5 : 30pm EST for the first 4 weeks. Attendance for training is mandatory)

Monday-Friday (No Weekends!)

This position can be on a remote schedule , however, it is expected to be Hybrid if candidates are within driving distance to the facility.

Remote working option expectation is to provide professional and responsive service and support, regardless of working remotely. Those working remotely understand that they will be held to the same work standards and expectations as if they were working in a physical company office).

You will be a critical link to strong communications and sales support between our non-franchisee customers and Matco Tools. You will be providing correct product information, warranty, and pricing as part of your role. You will conduct inbound / outbound calling by reaching out to our end user customers who are not represented by a franchise owner. You will also support our national technical education schools for any customer service needs. You will be responsible and driven to conduct sales activities and meet the objectives of our organization's strategic plans. This may include, but not be limited to, outbound calls to businesses formerly serviced by a franchise owner to continue service in the absence of a franchisee. You will report to the Customer Care Supervisor.

What you will do :

Answer calls and assist with questions from web customers, students, instructors, District and Regional Managers, national accounts, government, and franchise distributors.

Assist customers with automotive tool selection, toolbox selection, troubleshooting, pricing, availability, and technical specifications.

Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and

catalogs of our other suppliers.

Perform inbound / outbound suggestive selling of Matco product line through programs such as deep discounts, close-out

items, and volume buy in conjunction to meeting individual and department sales goal initiatives.

Input orders / purchase orders / quotations utilizing internal ordering software systems.

Work cross-functionally with subject matter experts to resolve open questions.

Assist customers with warranty, returns, repairs, identification of parts, and new defective products.

Identify distributors in specific areas. If none assigned, the CCS rep will assist completely.

WHO YOU ARE (Qualifications)

High school diploma or GED equivalent

Must be able to work Monday - Friday 9am-5 : 30pm EST.

Automotive experience and / or tool experience required. On the job experience in working with general automotive mechanics strongly preferred

ASE certification or related trade school degree a plus

1+ years of call center experience or equivalent experience in dealing with customers

Suggestive sales experience Required Competencies :

Basic use of PC and keyboard

Effective verbal and written communication skills

Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude

Ability to empathize with customer concerns while maintaining a professional demeanor

Ability to learn quickly on the job

Ability to multi-task in a fast-paced office environment

Ability to answer calls as a primary function of the position

Ability to perform suggestive sales

The base compensation for this position is $41,600 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

For this specific role, you may be eligible for overtime in accordance with state laws. Overtime hours are not guaranteed.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.

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WHO IS MATCO

Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit www.matcotools.com .

BENEFITS

Annual bonuses / incentives (depending on position)

Immediate company benefits (medical, dental, vision, life, etc.)

401k with company match

401k defined contribution after 1 year of service

High level of employee engagement

Walking path and gym equipment onsite

Food trucks on site during the summer

Dress for your day - every day casual / jeans

Employee discounts

15 days vacation + 4 floating holidays + 8 paid holidays

Paid maternity & paternity leave

Tuition reimbursement

Student loan payment assistance

Hybrid work environment (2 days remote)

Annual Day of Caring for employees to volunteer

Discounts on tools

Annual team building events

WHO IS VONTIER

Vontier (NYSE : VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at www.vontier.com .

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let's enable the way the world moves!

Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."