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User experience • lexington ky

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Customer Experience Representative

Customer Experience Representative

Galls LLCLexington, KY, United States
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Galls is looking for a Customer Experience Representative - Full Time.Galls® proudly serves America's Public Safety and Military professionals by combining the broadest selection of uniforms, equip...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Postal Clerk - No Experience Required

Postal Clerk - No Experience Required

Postal Jobs SourceLexington, KY, US
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NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY.The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Absence Customer Experience Specialist - Kentucky

Absence Customer Experience Specialist - Kentucky

ComPsychLexington, KY, United States
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ComPsych® is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe.For over 40 years, we hav...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Sales Professional ( •no experience required •)

Sales Professional ( •no experience required •)

Infinity Business GroupLexington, KY, US
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You can do anything you set your mind to, with the right.You genuinely care about others and.A career with Infinity Business Group offers you. Build your business around your life and not the other ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
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User Experience Designer

User Experience Designer

VirtualVocationsLexington, Kentucky, United States
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A company is looking for a User Experience Designer II to join their design team supporting restaurant platforms.Key Responsibilities Collaborate with team members to translate complex requiremen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Member Experience Officer

Member Experience Officer

University of Kentucky Federal Credit UnionLexington, KY, United States
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At UKFCU, we're more than a Credit Union - we're a community, and we've been proudly serving our members since 1937! As a rapidly growing, not-for-profit organization, we're dedicated to making a r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Senior Product Manager, Supplier Experience

Senior Product Manager, Supplier Experience

XometryLexington, KY, US
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Xometry (NASDAQ : XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives ma...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Experience Specialist (Retail Associate)

Customer Experience Specialist (Retail Associate)

DiVenturesLexington, KY, United States
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Make Waves in Your Career at Diventures!.Do you believe in the power of great customer service? Are you ready for a role where learning, building relationships, having fun, and making a difference ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Data Entry Product Support - No Experience

Data Entry Product Support - No Experience

GLOCPALexington-Fayette, Kentucky
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We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
AI Innovation Experience Designer

AI Innovation Experience Designer

CroweLexington KY US
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Join our dynamic innovation team, where we leverage cutting-edge technologies to revolutionize user experiences.We are seeking a creative and technically adept individual with a strong background i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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customer experience coordinator

customer experience coordinator

TJXLexington, KY, US
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At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Freight Broker Agent - Experience Required

Freight Broker Agent - Experience Required

Logistic Dynamics Inc.Lexington, KY
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Freight Broker Agent (Experience Required).Logistic Dynamics (LDi) is a 3rd Party Logistics (3PL) company that focuses on building our independent contractors (1099) businesses with our Agent-based...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Experience Supervisor I - Fayette Mall

Customer Experience Supervisor I - Fayette Mall

JCPenneyLexington, KY, US
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Customer Experience Supervisor.As the Customer Experience Supervisor, you are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer ser...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Delivery Experience Coordinator

Delivery Experience Coordinator

Tempur SealyLexington, KY, United States
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Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Craftsman with Remodeling Experience

Craftsman with Remodeling Experience

Handyman Connection of Lexington - Nicholasville, KYLexington, KY, US
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Competitive compensation with regular appointments every month of the year.Work as an independent contractor on your own schedule. Enjoy backing from an office staff that is here to assist you.Benef...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Experience Coordinator

Customer Experience Coordinator

TJ MaxxLexington, Kentucky, 40503
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At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Delivery Driver - No Experience Needed

Delivery Driver - No Experience Needed

DoorDashLexington, KY, United States
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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a var...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Postal Clerk - No Experience Required

Postal Clerk - No Experience Required

Postal SourceLexington, KY, US
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NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY.The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Postal Clerk - No Experience Required

Postal Clerk - No Experience Required

The Postal ServiceLexington, KY, US
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NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY.The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Merchant Sales Reps & User Ambassadors

Merchant Sales Reps & User Ambassadors

GOTYOULexington, KY, US
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GOTYOU is a fast-growing customer engagement app that helps small businesses thrive.Users earn cash rewards for supporting local merchants, and businesses get powerful tools to grow.User Ambassador...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Experience Representative

Customer Experience Representative

Galls LLCLexington, KY, United States
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Galls is looking for a Customer Experience Representative - Full Time

Start date : 9 / 15 / 2025

Galls® proudly serves America's Public Safety and Military professionals by combining the broadest selection of uniforms, equipment and solutions in the industry with relentless customer service. With a national footprint of more than 165 locations and over 1,800 associates, Galls is the largest retailer specializing in Public Safety. Over one million Law Enforcement, Firefighting, Emergency Medical, Federal, Military, Corrections, Security, Postal, Public Transportation, and other essential workers each year trust Galls as their service provider. We proudly serve those who serve!

Galls, LLC offers many benefits to include :

  • Excellent medical / dental and vision coverage- Eligible 1st day of the month after start date (FT Only
  • Hybrid Work Schedule
  • 401(k) retirement plan with company contribution (because you will retire someday)
  • Flexible benefits-choose what you like, ignore the rest
  • Generous employee discount
  • Vacation and Personal Time
  • Paid Holidays
  • Tuition reimbursement
  • Daily Pay- Receive up to 50% of wages for hours worked DAILY!!

Customer Experience Representative

The Customer Experience Representative serves as the front-line to all inbound customer needs. Wherever possible, this role will strive for one-call resolution to the customer needs. This role is responsible to capture the needs of any escalated or transferred inquiries to give accurate and helpful information to expedite the customer experience.

  • Provide outstanding customer service via phone and email - identifying customer needs, place accurate orders, provide order status, handle basic invoice requests and credit / returns.
  • Assess customer needs and provide requested information to customer in an effective verbal and written format
  • Provide all available products and pricing to the customer so they can make an informed purchasing decision. Recommend products to exceed customer expectations and support add-on sales.
  • Efficiently and accurately record all order / purchase order information including price, discounts, ship-to address, and ship via, item numbers, quantity and any notes related to the order or customer.
  • Provide positive and quality customer service through one-call resolution.
  • Document inbound inquiries with correct call disposition and resolution for proper tracking and reporting.
  • Aid in escalated transfers by providing accurate and detailed information to ensure customer resolution.
  • Understand and execute web promotions and specials sales outlined in current catalogs as well to be able to upsell and push promotions.
  • Initiates orders for replacement parts and / or for correcting errors (shortages, wrong item shipped, etc.)
  • Utilize decision making and trouble-shooting skills to resolve customer concerns (i.e. freight costs, warranty guidelines, pricing, return orders, shipment delays and product concerns)
  • Efficiently maintain ID verification process for restricted items

    • What you need :

  • 1 - 3 years of customer service, call center preferred
  • Effective in building and maintaining positive customer relations
  • Excellent written and verbal communication skills
  • Effective negotiation and closing techniques
  • Ability to effectively upsell and cross-sell based on customer needs
  • Ability to manage time and prioritize multiple responsibilities
  • Strong PC skills (Knowledge base, Internet, Microsoft Office, GQ, and Outlook)
  • Problem solving skills