User experience researcher serp_jobs.h1.location_city

What Digital Marketing & eCommerce contributes to Cardinal Health

Marketing is responsible for assessing customer needs, market conditions and competition to inform business strategy. Marketing implements the strategy through developing, commercializing and monitoring the appropriate products and services. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders to improve the front-end experience.

Digital Marketing & eCommerce is responsible for developing and driving digital marketing campaigns and strategies that meet and / or exceed business objectives and provide additional insight about our customers across all digital channels while making it easy for a user and / or customer to accomplish their intended task(s) and deliver a high-level of customer satisfaction when engaging with the company online.

Responsibilities

Lead experience design for new and existing digital products, ensuring alignment with user needs, business goals, and operational realities.

Navigate ambiguity with confidence, leveraging incomplete information to move initiatives forward with clarity and direction.

Translate complex customer and business challenges into elegant, intuitive digital solutions that deliver measurable value.

Rapidly iterate and refine wireframes, prototypes, and high-fidelity designs in tools like Figma, incorporating feedback and insights.

Champion both external and internal user needs, understanding how to design for both customers and employees to create cohesive, end-to-end experiences.

Design and conduct user research, usability tests, and other discovery methods to validate solutions and inform continuous improvements.

Partner closely with product managers and developers throughout the design and delivery lifecycle.

Maintain and evolve UX standards, guidelines, and documentation to ensure consistency and scalability.

Present and advocate for design work to cross-functional teams and senior leadership, grounding recommendations in user data, business impact, and usability principles.

Establish repeatable processes to gather voice-of-customer insights and operational feedback to inform design decisions.

Drive toward a vision of a future-state digital platform that supports customer needs, business growth, and operational excellence.

Qualifications

5+ years of experience in product or user experience design preferred

2+ years of experience designing and prototyping responsive digital applications (web / mobile) preferred

Experience working in fast-paced, cross-functional environments with shifting priorities

Strong ability to influence and lead through collaboration, even without formal authority

Deep understanding of UX best practices in transactional and eCommerce experiences

Experience using data and user research to inform design decisions

Familiarity with agile methodologies and working in product-focused teams

Practical knowledge of front-end technologies and design system integration

Healthcare industry experience or regulated environment exposure is a strong plus

Excellent communication and storytelling skills to gain stakeholder buy-in at all levels

What is expected of you and others at this level

Comfortable navigating uncertainty, and proactive in identifying paths forward

Sees design as both a creative and strategic business tool

Driven to continuously challenge the status quo and ask "why"

Brings a systems-thinking mindset to design problems, considering customer and internal user journeys end-to-end

Committed to ongoing learning and staying current with UX and digital design trends

Ability to balance short-term priorities with long-term vision and strategy

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects

May contribute to the development of policies and procedures

Works on complex projects of large scope

Develops technical solutions to a wide range of difficult problems

Solutions are innovative and consistent with organization objectives

Completes work; independently receives general guidance on new projects

Work reviewed for purpose of meeting objectives

Act as a mentor to less experienced colleagues

Anticipated salary range :

79,700 - $119,490

Bonus eligible : Benefits :

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close :

09 / 02 / 2025

• if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal

Opportunity / Affirmative

Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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