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End-User Compute Lead

We are seeking an experienced and highly organized End-User Compute (EUC) Lead to oversee all aspects of end-user compute functions for our growing mid-size business with over 7,000 employees. This role will be responsible for managing and supporting the full lifecycle of laptops, desktops, and iPads, ensuring the efficient delivery, deployment, and ongoing management of all end-user devices. The EUC Lead will work closely with both internal teams and a third-party Managed Service Provider (MSP) to ensure seamless device provisioning, management, and support, with a focus on asset management, patching, operating system (OS) upgrades, and hardware replacement.

Join Ivy Rehabs dedicated team where youre not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Key Responsibilities

• Manage and support the deployment, configuration, and ongoing management of laptops, desktops, and iPads for over 7,000 employees.
• Oversee the implementation and ongoing management of Microsoft Intune and Autopilot for the auto-provisioning of end-user devices.
• Ensure that all devices meet company security standards and comply with internal IT policies.
• Evaluate new devices for use at Ivy and propose solutions based on technical requirements, understanding end-of-life scenarios, and the demands of our teammates.
• Work closely with the Procurement team to purchase devices at the lowest cost from various supplier partners.

Asset Management (ITSM Best Practices)

Third-Party MSP Management

Patching & OS Upgrades

Device Support & Troubleshooting

Process Improvement & Documentation

Compliance & Security

Collaboration & Training

Qualifications

Education : Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

Experience : 5+ years of experience in an IT operations role, with at least 3 years specifically focused on managing end-user compute devices in an enterprise environment.

Technical Skills : Strong understanding of Windows and macOS device management, including OS upgrades, patching, and configuration.

Soft Skills : Strong organizational and project management skills, with the ability to handle multiple tasks and priorities simultaneously.

Why Choose Ivy?

Compensation for this role ranges from $92,700 to $113,300 based on experience. We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses / incentive, differential pay, or other forms of compensation or benefits.