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Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status : Exempt

Hiring Range :

$50,835.20 - $91,520.00

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations .

Schedule Details :

Monday through Friday

Scheduled Hours : 8a-4p (may vary)

Shift :

1 - Day Shift, 7.5 Hours (United States of America)

Hours : 37.5

Cost Center : 71000 - 0125 ATS

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Joining UMass Memorial Health - Community Healthlink (CHL) makes you part of a team doing work that is often life changing for those we serve. We provide high-quality behavioral health care services to individuals, couples, and families that is fulfilling both professionally and personally. CHL has been a leader in central and north Worcester County for over four decades in providing care to those facing mental illness, homelessness and substance use and recovery.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

This position plays a vital role in facilitating the referral, admissions, and intake process for new clients. Serves as a critical liaison between clients, clinical teams, referral sources, and administrative departments to ensure a smooth, timely, and coordinated transition into care. Oversees client flow between programs, working closely with program teams to optimize occupancy, reduce bottlenecks, and support continuity of care. Ensures that all required documentation is collected and verified, bed assignments are made appropriately, and transitions between units are handled efficiently and in compliance with regulatory standards.

I. Major Responsibilities :

1. Engages in community outreach and education to key stakeholders to improve awareness of eligibility criteria and admissions process, solicits feedback, and participates within community workgroups as assigned.

2. Develops and implements plans to increase referrals, reduce barriers to admission, and facilitate transitions to lower levels of care.

3. Escalates referral review to necessary to medical and clinical personnel for additional review as needed.

4. Facilitates daily internal and external communication to provide information about bed availability, waitlists, and to coordinate access.

5. Ensures that all aspects of programmatic referral and admissions workflows are implemented. Collaborate with program management to improve these workflows.

6. Ensures timely response to and documentation of all referrals.

7. Supports admissions workflow - assists with referral call response, coordinates admission appointments, provides information to clients; ensures communication with sending and receiving program, ensures all required documentation is complete.

8. Initiates quality improvement measures to improve referral management, efficiency, and responsiveness.

9. Works collaboratively with program management to review referrals, responsiveness, and quality of communication

10. Compiles summary reports of referrals and admission data, identifies trends, strengths, or areas for improvement.

Standard Staffing Level Responsibilities :

1. Complies with established departmental policies, procedures, and objectives.

2. Attends variety of meetings, conferences, seminars as required or directed.

3. Demonstrates use of Quality Improvement in daily operations.

4. Complies with all health and safety regulations and requirements.

5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.

6. Maintains regular, reliable, and predictable attendance.

7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications :

License / Certification / Education :

Required :

1. Bachelor's degree.

2. Must pass CORI background check.

3. Driving is not a requirement.

Preferred : 1. N / A

Experience / Skills :

Required :

1. Minimum two (2) years of previous experience in human services, health care, or customer service.

2. Must be able to use a computer for basic tasks, including sending emails and using web-based applications like online forms or scheduling tools.

Preferred : 1. N / A

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions :

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are : Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.