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Position Summary

The individual in this position works under the direction of the RN and / or Social Worker to complete referrals for post-acute services for patients and assist with tasks that do not require a clinical license or degree. The individual’s responsibilities include the following activities :

• arrange post-discharge services
• create and follow up on electronic referrals using the Tenet Case Management system,
• review patient choice letters with patients / families for required signatures,
• provide follow up Important Message to Medicare patients prior to discharge,
• communicate with patients, families and other members of the care team,
• complete tasks assigned by Case Manager and Social Work staff,
• make copies, send faxes and complete phone calls,
• complete process reviews or audits as requested, and
• other duties as assigned
• Makes referrals for post-acute services under the direction of the RN Case Manager or Social Work (SW) staff utilizing the electronic Tenet Case Management system.
• Provides patients and families with choices of post-acute providers per Tenet policy.
• Responds to post-acute providers timely and completes referrals per Tenet policy.
• Documents and communicates all elements of the post-acute referral to the RN Case Manager or SW and the healthcare team, patient / family and post-acute providers.
• Completes tasks as assigned by RN or LVN Case Manager and / or SW staff .
• Makes copies, send faxes and complete phone calls to arrange post-acute services and to ensure that appropriate hospital information is communicated to post-acute providers.
• Documents all referrals and tasks in the Tenet Case Management system per Tenet policy.
• Provides patients and healthcare team information regarding resources and benefits available to the patient along with the economic impact of care options.
• Compliance- Adheres to federal, state, and local regulations and accreditation requirements impacting case management scope of services.
• Adheres to department structure and staffing, policies and procedures to comply with the CMS Conditions of Participation and Tenet policies
• Minimum Requirements :  Education : High school graduate or equivalent R Experience : 2 years of experience in clerical or healthcare field.
• Preferred Requirements :  Experience : Acute hospital experience. Certifications : Paramedic, EMT or Certified Nursing Assistant

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