Wellness coordinator serp_jobs.h1.location_city

Position Summary

The Wellness Coordinator serves as the first point of contact for patients and visitors, playing a key role in creating a welcoming and supportive environment at MIORA. This role is responsible for managing front desk operations, coordinating appointments, and ensuring smooth day-to-day administrative functions that support the clinic’s integrated healthcare mission.

With a strong focus on customer service, the Wellness Coordinator ensures every patient’s interaction is warm, efficient, and solution oriented. From greeting patients and managing phone communications to handling check-ins, appointment scheduling, and check-outs, this role helps ensure an exceptional and seamless experience throughout each visit.

In collaboration with the Clinic Leader, Medical Providers, and the broader care team, the Wellness Coordinator helps deliver a high-touch, patient-centric experience that reflects MIORA’s commitment to performance, longevity, and personalized care.

Medical Oversight

The Wellness Coordinator position reports to the Clinic Leader, who oversees clinic operations and administration duties, provides day-to-day support, feedback, and team alignment. All matters related to medical supervision, patient care, clinical protocols, and medical judgment must be directed to the Medical Director (MD), who holds the responsibility for clinical oversight and supervision. The Clinic Leader does not influence medical decision-making or clinical protocols.

Job Duties / Responsibilities

Front Desk Management :

• Serve as the primary point of contact at the front desk, greeting patients and visitors with a friendly and professional demeanor.
• Manage daily front desk operations, ensuring the area is clean, organized, and well-maintained to create a welcoming environment.
• Provide excellent customer service by addressing patient concerns, answering questions, and ensuring that every interaction is handled with care and professionalism.
• Provide general information to patients and visitors about the clinic’s services, policies, and procedures.
• Answer incoming phone calls and respond to emails in a timely manner, addressing patient inquiries, appointment requests, and other general questions.
• Direct calls and messages to appropriate staff members, ensuring that patient concerns are resolved efficiently.
• Follow up with patients regarding appointment reminders, treatment plans, and other communication as needed.

Appointment Scheduling & Coordination :

Patient Check-In & Check-Out :

Administrative Duties :

Collaboration & Team Support :

Minimum Required Qualifications

Education and Experience :

Skills and Abilities :

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.