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Airline customer service • cedar rapids ia
Customer Service
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Description
Job Title : Customer Service
Department : Grocery
FLSA : Non-Exempt
General Function
Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting Relations
Accountable and Reports to : District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home
Positions that Report to you : None
Primary Duties and Responsibilities
or unloading heavy itemsmaking note of and passing along customer suggestions or requestsperforming other tasks in every way possible to enhance the shopping experience.
Secondary Duties and Responsibilities
Knowledge, Skills, Abilities and Worker Characteristics
Education and Experience
High school or equivalent experience and over six months up to one year of similar or related work experience.
Physical Requirements
Working Conditions
This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.
Equipment Used to Perform Job
Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.
Contacts
Has daily contact with customers, weekly contact with suppliers / vendors, and monthly contact with federal / state governmental or regulatory agencies.
Are you ready to smile,