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Amazon serp_jobs.h1.location_city

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Amazon • pearland tx

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Senior Amazon Director

Senior Amazon Director

DreamHire.comTX, US
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This role focuses on client satisfaction and retention to build loyalty, while overseeing operations.This position serves as a key operations role and represents the organization publicly.Ensure Cl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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fulfilment

fulfilment

AmazonFriendswood, TX, United States
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Amazon is now hiring fulfilment staff in your area.QualificationsQualified candidates for this role will possess a high school diploma or GED or a minimum two years’ experience performing a substan...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
flex jobs

flex jobs

Amazon FlexManvel, TX
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Amazon needs you as a flex job Representative (Work From Home) to help their mission of making customers lives easier.If you are looking for outstanding pay, flexible part-time, full-time and seaso...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Amazon Associate

Amazon Associate

TradeJobsWorkforce77209 Houston, TX, US
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Join our growing team as a Amazon Associate to work collaboratively across teams and departments, maintain accurate records and documentation, and coordinate tasks to ensure deadlines are met.Other...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Local CDL Class A Driver - Opulent Transport, LLC

Local CDL Class A Driver - Opulent Transport, LLC

Amazon Freight PartnerSouth Houston, TX
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Class A CDL Truck Drivers for the Amazon Freight Partner program.Afternoon, Overnight, Evening, Weekday and / or Weekend. Starting pay $22-25 per hour + benefits.We are hiring Class A CDL Drivers for ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Senior Amazon Director

Senior Amazon Director

DreamHire.comTX, US
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  • serp_jobs.job_card.full_time
  • serp_jobs.filters.remote
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This role focuses on client satisfaction and retention to build loyalty, while overseeing operations.

This position serves as a key operations role and represents the organization publicly.

Roles & Responsibilities

  • Ensure ClickUp profiles are consistently updated correctly.
  • Oversee a seamless onboarding process for new clients.
  • Manage a streamlined client offboarding process, ensuring proper documentation and centralization.
  • Ensure team members complete training videos as they are released.
  • Responsible for executing Amazon audits.
  • Manage the operation of the Amazon support desk.
  • Ensure Amazon teams monitor and understand their churn metrics monthly.
  • Establish clear and effective communication between account managers and clients.

KPIs

  • 90% of Amazon clients meet 100% of their ad spend budget.
  • Maintain a churn rate below 7.5% per month for the Amazon department.
  • 90% of audits are completed and followed up on within five business days.
  • 30% of active clients leave a review on Google.
  • 30% of clients are billed for performance bonuses.
  • 95% of clients successfully launch within seven business days of starting, including :
  • Onboarding calls with clients.
  • Strategy sessions.
  • Internal team onboarding calls.
  • Task assignments.
  • Produce one case study every quarter.
  • Ensure less than 20% of client offboarding includes negative feedback.
  • Maintain a 150% margin per team member.

    • Daily Responsibilities

  • Cultivate and sustain long-term client relationships.
  • Oversee client progress at key intervals (30, 60, and 90 days).
  • Support milestone achievements and brand management initiatives.
  • Identify and resolve ongoing client challenges, ensuring satisfaction.
  • Lead retention efforts by providing tailored proposals, negotiating contracts, and recommending upgrades or upsells.
  • Monitor quarterly survey responses to ensure client satisfaction.
  • Propose strategic enhancements to improve client performance.
  • Ensure client needs are met and contractual tasks are completed on time.
  • Gain in-depth knowledge of clients' businesses, competitors, and marketing goals to solve business challenges.
  • Regularly track and report client progress to confirm goals are met.
  • Conduct account and onboarding audits based on the Account Audit Checklist.
  • Participate in bi-weekly board reviews to :
  • Monitor design team workload and current projects.
  • Confirm sufficient client work across core areas (SEO, troubleshooting, design, images, copy, catalog, etc.).
  • Ensure timely task completion and consistent progress.
  • Track milestone progress with the brand manager.
  • Coordinate with the brand manager for issue resolution, leaving tasks on their client board as needed.

    • Requirements

  • Preferred 3+ years of Amazon Seller Central experience or equivalent knowledge. Comprehensive understanding of Seller Central, including flat files, FBA, PPC, brand registry, and related tools (e.g., Helium10).
  • 2+ years of agency experience, with a focus on dynamic client needs.
  • At least 2 years in a management role, with team leadership, hiring, and performance management experience.
  • Ability to thrive in a fast-paced environment, effectively managing tasks and setting priorities.
  • Proficiency with tools like Zoom, Slack, and ClickUp (or similar project management software).
  • Strong project management skills and enthusiasm for eCommerce.
  • Client-focused with experience conducting calls and account management to grow Amazon sales.

    • Benefits

  • Yearly bonuses based on performance.
  • Health benefits (medical, dental, and vision) after 90 days.
  • Seven paid company holidays.