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RN On Call - PRN
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Retail Center Sales Associate
IBM Services DBA The UPS StoreLansing, MI, US
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World Class Customer Service provider.Option 1 : Saturday : 9 : 15AM to 3 : 15PM.Option 2 : Sunday : 9 : 15AM to 3 : 15PM.
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Contact Center Specialist
CASE Credit UnionLansing, MI, US
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POSITION PURPOSE Responsible for providing superior member service and maintaining strong professional relationships with members over the phone.
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Sales Associate, Eastwood Towne Center
KnitWell GroupLansing, MI, US
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Call Center Representative • •Earn Up to $19.00 / hour • •
Feldman Chevrolet of LansingLansing, MI, US
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Join Our Growing Team at Feldman Automotive Group!.With 7 Chevy stores and 20 locations across Michigan and Ohio, we are rapidly expanding and we want YOU to be part of our journey!.Unlimited oppor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center Representative • •Earn Up to $19.00 / hour • •
Feldman Automotive GroupLansing, MI, United States
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Remote Call Center Representative Agent - Part-Time Focus Group Panelist
Apex Focus Group Inc.Lansing, MI, United States
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On-Call Occupational Therapist
Michigan State UniversityEast Lansing, MI, United States
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Control Center Operator
DK Security, IncLansing, Michigan, United States of America
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VirtualVocationsLansing, Michigan, United States
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Control Center Operator
DK SECURITYLansing, Michigan, US
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DEAR APPLICANT, PLEASE READ THE JOB DESCRIPTION BELOW CAREFULLY AND IN ITS ENTIRETY PRIOR TO SUBMITTING YOUR APPLICATION.
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Imaging Center Director
Michigan State University Health CareEast Lansing, MI, US
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FUEL CENTER / CLERK
KrogerLansing, MI, US
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Hope NetworkEast Lansing, MI , US
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CSLAmericas, US, MI, Lansing 042, CSL Plasma
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Provides medical oversight to Medical Staff Associates, including the training of other physicians and Medical Staff Associates.
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Per Diem Health Center Nurse
Government JobsLansing, MI, US
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Oversee call center operations to ensure compliance with performance metrics.
Directly manage supervisors and managers, ensuring adherence to staffing levels and schedules.
Maintain high workforce productivity by implementing performance improvement plans and quality control programs.
Enforce adherence to client-mandated customer service standards, ensuring a minimum quality ratings.
Compliance & Regulatory Oversight
Ensure call center operations comply with the Fair Debt Collection Practices Act (FDCPA) and other relevant regulations.
Maintain compliance with client policies, including acceptable use of technology, data security, and confidentiality protocols.
Ensure proper handling of debtor communications, including negotiation of payment arrangements, enforcement warnings, and dispute resolution.
Performance Monitoring & Reporting
Track call center metrics, agent productivity, and collection success rates, providing performance reports to agency officials.
Implement data-driven workforce planning to ensure optimal staffing levels and operational efficiency.
Monitor service level agreements (SLAs) to ensure compliance and mitigate financial penalties associated with underperformance.
Workforce Management & Training
Oversee recruitment, hiring, and onboarding of collection agents in compliance with mandated background checks, drug testing, and residency verification.
Work closely with the client to conduct hiring interviews and ensure all staff meet compliance requirements.
Implement training programs to enhance staff skills in negotiation, conflict resolution, and customer service.
Client Relations & Stakeholder Communication
Act as the primary liaison between stakeholders, ensuring alignment with contract requirements.
Provide strategic recommendations to enhance debt recovery effectiveness.
Respond to audit requests, performance evaluations, and policy changes proposed by the Program Manager. Skill set info Leadership & Team Management
Strong leadership and coaching abilities to manage call center supervisors and managers.
Experience in high-volume call center operations, preferably in agency debt collection.
Ability to motivate teams and foster a high-performance culture.
Compliance & Regulatory Knowledge
Expertise in Fair Debt Collection Practices Act (FDCPA) and debt collection laws.
Understanding of procurement policies and contract management.
Knowledge of collection agency policies, IT security protocols, and financial regulations.
Operational & Data Management
Proficiency in call center management software.
Ability to analyze call metrics, performance KPIs, and service level agreements (SLAs).
Experience in budget planning, financial forecasting, and process improvement.
Customer Service & Debt Recovery Expertise
Strong skills in negotiation, dispute resolution, and conflict management.
Ability to enforce debt collection policies while maintaining positive customer engagement.
Familiarity with automated debt collection systems and electronic payment processing.
Communication & Stakeholder Management
Strong verbal and written communication skills for interfacing with officials and external stakeholders.
Ability to prepare executive reports, presentations, and compliance documentation.
Experience managing public sector contracts and navigating government approval processes. Education Educational Qualifications :
Bachelor's degree in Business Administration, Finance, Accounting, Public Administration, or a related field.
Master's degree (preferred) in Business Management, Finance, or Public Administration. Certifications (if required) Certifications (Preferred) :
Six Sigma or Lean Process Improvement Certification Documentation Required for submission Resume Work Hours General Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted No Remote work No Additional Notes if any Hybrid role