Call center supervisor serp_jobs.h1.location_city

A company is looking for a Call Center Supervisor to manage a team of Customer Service Representatives in a remote setting. Key Responsibilities Monitor and manage the performance and quality of EBO Representatives Coach and train team members, handle escalated issues, and manage personnel matters Ensure compliance with policies and protocols while conducting performance appraisals Required Qualifications 2+ years of experience as a Team Lead or Supervisor in a Call Center or Customer Service environment Knowledge of medical terminology, patient billing, and healthcare administration Experience in performance management, staffing, and coaching / training Proficient in MS Office applications and data entry on company systems Ability to work in a fast-paced, deadline-oriented environment