Call center supervisor serp_jobs.h1.location_city

Job Details

The Office Admin Call Support plays a critical role in supporting centralized guest communication by answering calls on behalf of all Puttery and Drive Shack locations nationwide. This individual will also assist venue management with administrative tasks, employee documentation, and basic data entry needs. This is an onsite role located at Puttery on The Colony, Texas.

Work Schedule may vary but based on call volume and operational need we need someone Wednesday - Sunday evenings, 5 PM - Close.

Responsibilities

• Answer inbound guest calls for all 14 Puttery and Drive Shack locations with professionalism and accuracy
• Provide timely information on venue hours, reservations, location details, and general inquiries
• Redirect calls and escalate guest concerns when necessary
• Collect, track, and organize employee paperwork, certifications, and required documentation
• Deliver venue communication to team members and guests, both in person and via phone or email
• Assist in tracking and organizing venue financials under management supervision
• Perform basic data entry as required
• Support other administrative duties and tasks as assigned by management

Core-Skills

Qualifications

Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable, and inclusive environment for everyone.