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The Life Alliance Organ Recovery Agency at the University of Miami / UHealth is currently seeking a full time OPO Aftercare Specialist. The Aftercare Support Specialist Organ Procurement Organization (OPO) facilitates meeting the needs of programs regarding post-donor case bereavement support to donor families. The Aftercare Team is essential to the ongoing growth and alignment of Life Alliance's organizational mission with the needs of donor families. Efforts from this role directly influence Life Alliance's ability to nurture ongoing relationships with stakeholders, particularly donor families, ensuring they feel connected and supported beyond the donation process. Required to make decisions that directly impact the well-being of donor families, requiring the need to apply both emotional intelligence and strategic thinking. As a result, the position requires a unique blend of problem-solving and empathy that aligns with the core values of Life Alliance.

Core Job Functions

Department Specific Functions

• Delivers grief and bereavement support for Life Alliance donor families. Oversees and leads the HALO group, consisting of donor family members, for further support and services.
• Facilitates majority of all post-donor case family follow-up, including, but not limited to phone calls, written correspondence, answering questions, and donor family bereavement needs, etc.
• Ensures donor families have accurate, real-time access to information about bereavement via the website, printed collateral, email, and phone.
• Facilitates donor family and transplant recipient communication in collaboration with transplant centers and other Organ Procurement Organizations, ensuring timely response to requests, and quality documentation.
• Takes responsibility for scheduling, managing, and hosting family support groups (virtual and in-person).

Stakeholder Relations

Documentation and Data Management

Other Requirements / Support

Core Qualifications

Education : Bachelor's Degree or equivalent

Certification and Licensing : Documented courses / programs in grief and bereavement counseling preferred.

Experience : Minimum 3-5 years of relevant experience. Minimum 1-2 years of experience in a related field such as counseling, chaplaincy, or social work preferred. Experience in a healthcare environment or related field is preferred.

Knowledge, Skills, and Attitudes :

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females / Minorities / Protected Veterans / Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status : Full time

Employee Type : Staff

Pay Grade : H6