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Computer technology • wichita ks
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Customer Support Analyst - INFORMATION TECHNOLOGY
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Sedgwick CountyWichita, KS, US- serp_jobs.job_card.full_time
Customer Support Analyst - Information Technology
Provides telephone and in-person technical support for hardware and software issues for Sedgwick County and District Court staff. Provides a positive support experience; identifies, prioritizes, and communicates issue resolution. Performs follow-up assessment of previously resolved issues. Delivers support to both technical and non-technical County users by communicating on matters such as product use and configuration. Answers questions, provides training, and resolves specific problems.
Desktop Support, Customer Support
- Provides in-person, telephone, or remote technical support for hardware and software issues.
- Answers, evaluates, and prioritizes incoming telephone calls and emails.
- Analyze problems to determine if they are within the client application, desktop software, or workstation hardware.
- Client Call Backs Provide follow up communication with customer after problem is resolved.
- Stay trained in Sedgwick County software / hardware technologies and procedures.
Ticket Tracking
After hours support, Documentation, and Training
Minimum Qualifications : One year of experience in technical support, customer service, desktop technologies, networking, and / or system administration. Per Sedgwick County Policy, this is a driving level position that requires a valid US driver's license without restrictions and current proof of automobile insurance.
Preferred Qualifications : CompTIA A+