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Customer Support Manager Tax REMOTE (Seasonal)

Customer Support Manager Tax REMOTE (Seasonal)

JDA TSGSan Bernardino, CA, US
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Team Manager | Contact Center Operations (Seasonal).Full Time | starting at $38 / hour + 401K + Match | Incentives / Bonuses. Wide range of shifts, including evenings and weekends.Starting at $38 / hour +...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Computer Support Specialist

Computer Support Specialist

TradeJobsWorkForce92514 Riverside, CA, US
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Pay attention to customers’ descriptions of their computer problems Ask customers questions to properly diagnose the problem Walk customers through the recommended problem-solving steps Set up or r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Substitute Classroom Support

Substitute Classroom Support

Amergis Healthcare StaffingRiverside, CA, US
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The School Aide Or Behavioral is an individual who works with students requiring instructional, and / or behavioral assistance under the supervision of the special education department, teacher and / o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Direct Support Professional

Direct Support Professional

VIPSan Bernardino, CA, US
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Direct Service Advisor (DSA) At VIP.Looking for a career with heart? Become a Direct Service Advisor (DSA) at VIP!.Each year, our dedicated team supports over 700 individuals with intellectual and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Support Mobile App | Arabic

Customer Support Mobile App | Arabic

Marquee StaffingCA, US
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Irvine, CA based Medical Device company is adding to their team!.California Resident preferred .Shift 1 6am - 2 : 30pm, 5 days a week ( some weekends required) .The position will perfo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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District Support Pharmacist

District Support Pharmacist

CVS HealthFontana, CA, US
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At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Support Representative

Customer Support Representative

The Contractor ConsultantsRiverside, CA, US
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Drive Customer Engagement - Join CABS Heating & Air Conditioning as a Customer Support Representative Job Title : Customer Support Representative Company Name : CABS Heating & Air Condition...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Technical Support Representative - Part Time

Customer Technical Support Representative - Part Time

WileyCalifornia, USA
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Books seeks a part-time Customer Service Representative to join its highly-motivated 8-person support team that assists 300,000 students and 2,000 instructors at 1,000 universities each year.Books ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1Riverside, California
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Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Marketing Support Coordinator

Marketing Support Coordinator

ServproRiverside, CA, US
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Do you love working with people and being part of a winning team? Then don't miss your chance to join our Franchise as a new Marketing Support Coordinator. In this position, you will be making a dif...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Administrative Support Coordinator

Administrative Support Coordinator

InsideHigherEdRiverside, California
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The full salary range for the Administrative Support Coordinator is $31.However, the expected pay scale for this position is from $31. We base salary offers on a variety of considerations, such as e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Respiratory Support Technician

Respiratory Support Technician

AdaptHealthRiverside, CA, US
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Respiratory Support Technician.At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives out of the hospital and in their homes...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Direct Support Professional

Direct Support Professional

SevitaMoreno Valley, CA, US
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Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Support Analyst

Customer Support Analyst

VirtualVocationsFontana, California, United States
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A company is looking for a Customer Support Analyst.Key Responsibilities Monitor operations across all audiences to proactively identify potential issues and critical topics Resolve critical cas...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Store Support

Store Support

Home Depot (Retail)Moreno Valley, CA, US
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Position Purpose : Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assistin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Support Services Supervisor

Support Services Supervisor

Government JobsRialto, CA, US
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This listing closes on 8 / 8 / 2025 at 11 : 59 PM Pacific Time (US & Canada); Tijuana.Employer : West Valley Water District. Closing Date : 8 / 8 / 2025 at 11 : 59 PM Pacific Time (US & Canada); Tijuana.Under gen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Remote Customer Support

Remote Customer Support

TradeJobsWorkforce92507 Riverside, CA, US
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Help us grow as our next Remote Customer Support, where you will support returns and exchanges in a timely manner, coordinate with other departments when needed, and provide friendly assistance to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Support Specialist

Customer Support Specialist

UlineSan Bernardino, CA, US
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Pay from $24 to $28 per hour with significant growth and earning potential! Includes $2 Shift Differential.South Hellman Avenue, Ontario, CA 91762. Fast, friendly and customer focused.As a Uline Cus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Customer Support Supervisor

Customer Support Supervisor

TaskRabbitCalifornia, US
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Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-dos, such as furniture assembly, handyman work, moving help, and much more.At Taskrabb...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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IT Support

IT Support

Stanbridge UniversityRiverside, CA, US
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End-User Desktop Support Technician.Are you passionate about technology and delivering outstanding support experiences? Stanbridge University is looking for a skilled and service-driven End-User De...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Support Manager Tax REMOTE (Seasonal)

Customer Support Manager Tax REMOTE (Seasonal)

JDA TSGSan Bernardino, CA, US
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Team Manager | Contact Center Operations (Seasonal)

Remote U.S. | Full Time | starting at $38 / hour + 401K + Match | Incentives / Bonuses

Opportunity Highlights :

  • Wide range of shifts, including evenings and weekends.
  • 100% Remote work in the U.S.
  • Growth potential
  • Starting at $38 / hour + incentives
  • Work from early November 2025 through April 30, 2026 averaging 40+ hours per week.

A dedicated hardwired Ethernet connection is required.

Candidates with Contact Center experience leading remote teams and driving team attainment of SLAs and KPIs are strongly preferred.

JDA TSG's Tax Services Group is hiring Team Managers for the upcoming tax season. If you are looking for remote seasonal work, we would love to speak with you about joining our team! You should have a history of leading remote support teams and an obsession with the customer experience.

On a Typical Day, you will :

  • Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals.
  • Monitor and evaluate team to identify and provide mentoring and coaching.
  • Implement policy updates through training and change control processes.
  • Identify areas for process improvement at the individual and team level.
  • Analyze daily / weekly / monthly team performance data and deliver performance feedback.
  • Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity requirements and troubleshooting.
  • Identify and address issues and challenges within the leadership channels, customer-facing issues, and customer escalations, ensuring resolution in a friendly and prompt manner.
  • Escalate customer callbacks as needed.
  • Carefully document and keep accurate records of team-related activities​.
  • Ensure team members meet milestones during onboarding and training periods.
  • What you bring to the role :

  • A passion for customer support and improving the customer experience
  • 2+ years in a remote, supervisory role, leading teams of 15+ customer support professionals.
  • Strong technical skills and ability to navigate computer systems and software including Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc.
  • A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities. (No Satellite or Wi-Fi providers.)
  • What We Provide :

  • Seasonal / flexible morning through evening hours. We staff Mornings, Midday, and Evenings, 7 days per week, from the comfort of your home office.
  • W2 position starting at $38 per hour + benefits including 401K with match, perks, and other incentives.
  • Work from early November through the end of April 2026, averaging 40+ hours a week.
  • Comprehensive training and support from our management team, who are committed to helping you excel in this role.
  • Equipment including laptop for the duration of employment. (You must also have access to a personal computer for your use.)
  • The opportunity for employment growth within JDA TSG.
  • We need folks who can work the entire season (through the end of April). Can you commit?

    APPLY NOW!

    About JDA TSG :

    Since 2011, our mission has remained the same : to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.

    JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.