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Channel Innovation Regional Deployment Lead

At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.

The aim of the Channel Innovation Regional Deployment Lead is to provide leadership, coordination, and execution of key strategic initiatives within the Global Commercial Office, with focus on driving adoption and performance of Channel Innovation programs, supporting the business, to enhance reach, sales productivity and customer experience.

This role will lead the adoption and performance of new sales channels, in particular the Remote Sales, E-Store and Remote Support, to expand customer reach and drive profitable sales for the Operating Units. Additionally, the Regional Deployment lead will be in charge of deploying Customer Insights initiatives such as NPS, embedding customer experience into OUs decision making process.

In particular, the role will support the deployment of Connect.Me teams, will develop coaching mechanisms, will engage sales organizations including First Line Sales Managers, to foster integration and performance; it will support opportunity management in collaboration with digital marketing where applicable, it will ultimately drive results and Connect.Me performance locally.

Successful execution will involve leading deployment of the E-Commerce platforms (Connect E-Store), promotion & onboarding, working in collaboration with local customer care tams and with marketing & Sales teams for marketing and product strategies / catalogue.

The Regional Lead will be in charge of identifying opportunities for introduction of Remote Support (for OR cases, programming, training and proctoring), leveraging the LiveStream solution, targeting accounts, building opportunity pipelines and supporting teams to ultimately convert cases and drive productivity of TC teams.

To ensure a customer-centric culture, the role will support deployment of relationship NPS market researches, providing leading business indicators to the OUs. This might require maintenance on CRM system, ensuring contact data quality.

The role will work in close collaboration with other regional Remote Engagement leaders, present in Europe and Asia, as well as with the central strategy leaders, and supporting functions, to continue drive innovation, anticipate needs, and provide solid support to the Operating Units.

It will be critical that the lead deploys regional priorities, while at the same time challenging strategy leads to the effectiveness of the strategy, he / she will engage with local network, and be moved by a spirt of continuous innovation to drive change.

Job Duties and Responsibilities

Connect.Me Remote Sales

• Lead local deployment of Remote Sales tools & training
• Develop coaching program with "ride-along" for reps
• Engage FLSMs and sales reps to drive full integration into OU
• Share sales productivity reporting with local leaders

Connect E-Store

Connect Expertise, Remote Support

Customer Insights

Skills and Competences

The position requires a mix of sales / marketing, digital and transformation competences in understanding evolving needs, capturing market opportunities, and driving effective business execution locally. The role requires a high degree of business acumen and strategic thinking, to allow anticipating market trends and business need, and providing omni-channel strategies to meet the goals of the OUs.

The position plays a pivotal key role in the country and requires high influencing and communication skills at all levels including from field reps to senior management, in addition to high degree of collaboration with business counterparts. With the continuous evolution of the strategy, flexibility, adaptation, and drive are highly valued.

Strategic Thinking

Business Acumen

Interpersonal and Talent Development

Must Haves :

Bachelors degree with a minimum of 7 years of relevant experience, or Advanced degree with a minimum of 5 years relevant experience.

Nice to Have : (Preferred Qualifications)

Medical device experience

5-8 years in technical support functions, 2-3 years within commercial function highly valued

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles : While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD) : $158,400.00 - $237,600.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week : Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance / reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees : Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in