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Help Desk Specialist
OnePoint Patient Care, LLC is looking for a customer service oriented help desk specialist to provide technical support to users in an efficient and accurate manner. Help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment. This role will provide first line support services to both internal and offsite clients who are experiencing technical problems Requests include connectivity, access, computer hardware, operating system, and software application functions. You will also solve basic technical problems and be responsible for fielding, diagnosing and solving customer requests and issues via phone and email.
Responsibilities
- Manage effectively the resolution of support issues that are reported in an efficient manner
- Act as a technical authority, providing expertise to both team members and clients
- Ensure that we surpass our customer's expectations
- Logging incoming customer communication, taking ownership of, and working on support requests.
- Keep customers informed in a professional manner ensuring accuracy of detail.
- Troubleshooting problems and providing advice on the appropriate action.
- Accurately record time activity in line with procedures.
- Accurately record all customer communications using the appropriate Service Desk software.
- Installing, supporting and providing routine maintenance to hardware and software.
- Analyzing and resolving faults ranging from a major system crash to a forgotten password.
- Ensure that documentation and job notes are kept up-to-date and accurate.
- Other duties as and when required by the management.
Qualifications
About Our Company
OnePoint Patient Care, an affiliate of PharMerica, is the nation's leading independent provider of community-based hospice pharmacy and pharmacy benefits management (PBM) services offering hospices nationwide flexible and adaptable solutions for their hospice pharmacy needs. OnePoint fills prescriptions, creates custom compounds and formularies, provides home deliveries, and manages pharmacy benefits for thousands of patients per day. Through its Concierge PBM, Next Day Valet mail order, and Direct Express local services, OnePoint serves hundreds of hospice programs and is available in 50 states.
Salary Range
USD $60,000.00 - $65,000.00 / Year