Engineering program manager serp_jobs.h1.location_city

Job Description

Job Description

Redefine the future of customer experiences. One conversation at a time.

We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

As a Software Engineering Manager for the SaaS platform admin and Partner Ecosystem area, you will lead and inspire a team of talented engineers to build and scale core platform capabilities that empower administrators to manage, configure, and optimize the product for their organizations. This role requires a blend of strategic vision, technical expertise, and leadership skills to deliver exceptional platform administration tools that enable seamless onboarding, robust customer journey orchestration, and enabling successful partner enablement.

You will own critical areas of the product that support user and role management, platform customization, data insights, automation, and governance. Your work will directly impact the success of administrators managing our platform and drive customer satisfaction, adoption, and retention.

Responsibilities

Technical leadership :

• Hands-on leader - Lead the design, development, and delivery of scalable, reliable, and performant administrative services and tools.
• Champion engineering excellence by promoting best practices in architecture, code quality, and automation.
• Ensure the team builds robust APIs and integration points for seamless ecosystem connectivity and extensibility.
• Define and execute the roadmap for platform administration capabilities, ensuring alignment with business objectives and customer needs.
• Collaborate with Product Management, Design, and Customer Success teams to understand administrator pain points and develop solutions.

Team Leadership

Operational Excellence

Basic Qualifications

10-14 years of hands-on experience in Java, Kafka, full-stack development, and distributed architectures, leading engineering teams to build scalable, resilient SaaS platforms.

Preferred skills

Additional Qualities to have

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors :

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and / or hourly wages, incentives, or bonuses.

The expected hiring range is $166,000-$178,720. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS .

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