Field service engineer serp_jobs.h1.location_city

Field Service Truck Technician

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest assetour employees.

As a Field Service Truck Technician you will perform truck repairs at customer facilities.

Primary Responsibilities :

• Works in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing the task at hand safely.
• Proficiently and accurately perform maintenance, diagnose and repairs
• Apply specific failure analysis techniques and procedures in determining root cause of failures and relaying that information to customers and office personnel
• Cares for and maintains customer machines / equipment to the highest standards and ensures co-workers are doing the same
• Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
• Write full reports on findings from field service events, with clear, concise information
• Communicate effectively and professionally with customers on the status of their maintenance and / or repairs.
• Must be willing to work overtime as required depending on customer needs & fluctuating workloads, also need to be available for after-hours calls as needed.
• Must be able to obtain a CDL license if required

Additional Responsibilities :

To be successful in this position you should have prior experience diagnosing and repairing school buses and Cummins engines, the knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education / Experience :

Required Qualifications / Skills :

Preferred Qualifications / Skills :

Values :

Ideal candidates will demonstrate the following values :

What We Offer :

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure :

Employee Wellness Program :

Personal Time Off :

Career Development :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.