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Front Desk Associate (FDA)

The Front Desk Associate is the face of the gym and one of our most important positions. The FDA is the first person a member or guest sees when they enter the gym, and the last person they see when they leave. Greeting existing and prospective members quickly and with a smile and warm friendly attitude as they enter the facility is extremely important. We want them to know we are happy they are here. The FDA is responsible for quickly and efficiently assisting the member or guest to ensure that their needs are met quickly and efficiently and that they have a pleasant and satisfying experience. Top notch customer service is key for the FDA, as anything less is unacceptable. The FDA is responsible for many tasks and duties inside the gym. A list of those duties, responsibilities and expectations is provided and the FDA is he / she is accountable to them.

Duties

• Meet and greet anyone who enters the gym quickly and professionally with a friendly attitude and a smile.
• Immediately approach any member or guest so that you can quickly and efficiently assist them with whatever it is they need.
• Answer the phone in three rings or less with a friendly attitude, using the script provided. "Thank you for calling World Gym, this is Joe, how many I help you?" Handle the call efficiently and professionally or transfer the call to the appropriate staff members.
• Performing various administrative tasks such as filing agreements, taking past due payments, updating billing or contact info, etc.
• Completing the enrollment process for all new members.
• Help in setting fitness assessment appointments for every new member with the PT Manager.
• Cleaning tasks, locker room checks, stocking inventory, ringing up POS sales, etc.
• Ensuring all World Gym policies and procedures are adhered to and that members and fellow staff members are adhering to all policies and procedures as well.

Candidate Requirements

This position reports directly to the Front Desk Supervisor and secondarily to the General Manager or Assistant GM (GM).

High School Diploma and / or some college preferred.

Current CPR & AED Certification is required. Must be obtained within 30 days of hiring.

Compensation : $10.00 per hour