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Supervisor - Support Services

Inform Diagnostics, a Fulgent Genetics Company, is a nationally recognized diagnostics laboratory focused on anatomic pathology subspecialties including gastrointestinal pathology, dermatopathology, urologic pathology, hematopathology, and breast pathology. Founded in 2011, our parent entity Fulgent Genetics has evolved into a premier full-service genomic testing company built around a foundational technology platform. Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike. Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.

Summary of Position : The Supervisor - Support Services is responsible for overseeing staff processes to meet team and department goals. The Supervisor will promote customer satisfaction both internal and external. Supervisors carry out responsibilities in accordance with organization policies, procedures, and applicable laws including administration metrics related to productivity and quality. Supervisors oversee workflow, training, and verifying the accuracy of their team's work. The position provides operational guidance and counseling on routine issues to ensure that the daily work of the team is completed accurately and on time under the direction of the Laboratory Director. This position also acts as a support function to all Lab Operations Departments.

Key Job Elements :

• Supervises Distribution TC / PC Slide-Block and Reference Testing / Send Outs staff. Also supervises Accessioning at the Boston laboratory site.
• Provides support to all lab operations leaders, client services, and pathology staff.
• Oversees and ensures quality and production metrics are performed and delivered by team.
• Monitors employees' daily performance and productivity.
• Utilizes processes and available tools to analyze trends, maintain and enhance performance, and report statistics.
• Assesses processes and oversees workflow handling the daily scheduling of employee breaks and coverage of workstations.
• Conducts weekly team meetings.
• Attends applicable department / management meetings.
• Keeps team informed of new processes and general updates.
• Manages correspondence, escalated issues, and requirements / regulations.
• Reviews and approves assigned work, maintains records on individual performance and attendance.
• Mentors, coaches, and addresses developmental opportunities and disciplinary issues on the team.
• Implements corrective action and further development plans as necessary.
• Uses motivational techniques to assist team members in maintaining and exceeding standards.
• Demonstrates accelerated knowledge of system(s) functions as it affects daily work flow and team / department business processes.
• In partnership with department Director oversees team recruiting, training, and performance evaluations.
• Works collaboratively to solve problems and participate cross functionally with other teams.
• Conducts work audits and determines additional training and counseling that may be required including providing recommendations, guidance, and implementing solutions.
• Acts as first point of contact on technical, procedural, and policy questions.
• Conducts research and implements solutions to resolve customer issues, complex problems, and department efficiencies.
• Assists with the creation and documentation of processes.