Implementation manager serp_jobs.h1.location_city

Job Description

Job Description

FrankCrum is a Top Workplace!

FrankCrum, voted by its employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 500 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity!

Click here to learn more about FrankCrum!

The Role You'll Play to Create Success

We are happy to announce full-time  Payroll Implementation Specialist  position, with the possibility of a hybrid schedule after successfully completing training, filled with many exciting opportunities in Clearwater, FL! This job contributes to the mission of FrankCrum by working with the client and other internal teams through collaboration to successfully implement and process new accounts.

• Conducts welcome call with new client to confirm  pertinent information required for new client setup.
• Demonstrates an intermediate understanding of Paid Time Off policies and assists new clients through the setup of their accrual policy(s).
• Demonstrates a thorough understanding of intermediate payroll rules and calculations, including but not limited to premium overtime pay, tips, certified, job costing, piecework, and / or multi-state workers, and how to properly apply in current system.
• Demonstrates an intermediate knowledge of state mandated paid leave policies including knowing when and how they are to be applied.
• Coordinates with internal departments for requested additional services (i.e. health benefits, timekeeping, COI’s, applicant tracking, employment handbooks, etc.)
• Assists with answering new client questions / concerns regarding pricing, contractual obligations, or additional services.
• Assists sales representatives with questions / concerns regarding FrankCrum policies and procedures.
• Educates clients on FLSA, state, and local payroll rules and regulations.
• Reviews and processes employee maintenance with accuracy and completeness following FrankCrum, federal, state, and local rules and regulations.
• Completes payroll setup in current software to include proper earning / deduction codes, preparation of payroll calendar, code filtering labor allocations, adding client reports, and ensuring proper billing setup.
• Works with new clients to obtain new hire documents, either electronically or through paper forms.
• Administers online training demonstrations of our HRIS platform for new clients.
• Demonstrates exceptional attention to detail when processing first payroll(s) by identifying payroll discrepancies and communicating directly with the client to educate on future payroll submissions.
• Escalates issues to appropriate internal teams and / or sales broker for support and resolution.
• Provides productive feedback on company software, training, and processes.

The Attributes We Seek

Keys to success in this position include intermediate knowledge of Federal, State, and local laws regarding wage and hour topics, as well as knowledge of various moderately complex payroll processing methods. Experience performing intermediate level functions in all Microsoft Office applications, one (1) year of payroll processing or PEO experience, and a high school education or equivalent is required. Payroll Certifications (CPP or FPC) are a plus.

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including :

What's Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 made of several companies : FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 500 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, Angel Tree, and Clearwater Free Clinic!

If you want to play this role to positively impact our clients' day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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