Infrastructure analyst serp_jobs.h1.location_city

We have an exciting new opportunity to join Symetra as a Infrastructure Engineer I.

About the role

As the Infrastructure Engineer I you will solve simple business needs with guidance and supervision.

What you will do

• Take full lifecycle ownership of support tickets from initiation to resolution, regardless of origin, coordinating with other teams as needed and escalating blockers appropriately.
• Perform root cause analysis to resolve the entire scope of technical issues, assessing whether a broader organizational impact exists and addressing it when applicable.
• Monitor and triage ServiceNow incident and service request queues, responding within defined SLAs to ensure high-quality support.
• Proactively analyze ticket trends, system monitoring tools, and employee feedback to identify and remediate issues before they impact the broader user base.
• Maintain and support hardware and software environments, including PCs, laptops, printers, peripherals, and enterprise applications, both onsite and remote.
• Provide 2nd level support and serve as an escalation point for complex technical issues, while maintaining accountability for ticket resolution.
• Support imaging, configuration, installation, and repair of networked devices, including VPN access and Cisco VPN Client support.
• Contribute to and maintain a robust, searchable internal and external Knowledge Base to ensure consistent and scalable solutions.
• Perform asset lifecycle management activities to ensure accurate and current inventory tracking of all IT hardware.

What we offer you

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are crafted to make your life better both at work and at home.

Compensation

Salary Range : $42.38 - $70.68 / hr plus eligibility for annual bonus program.

Your experience and skills

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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