Infrastructure engineer serp_jobs.h1.location_city

Job Title : Infrastructure Engineer

Job ID : 25-06729

Location : Orlando, FL

Duration : 36 months on W2 contract

Shift Information : Typical work hours are 7 : 00am-3 : 30pm. Valid driver's license required will need to be able to travel by plane to locations across the US and rent a car. There may also be some travel opportunities to travel to other Remote Sites locations within the United States.

Day-to-day Tasks :

• Provides basic operational support for a computing environment (computer center, unit computing, a community of users, etc.), following established procedures to contribute to the smooth running of that environment.
• Support activities require some technical background while being strongly administrative in nature.
• Performs / monitors standard processes or operations that are highly stable and / or relatively consistent in how to fix. Typical examples : management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams.
• Provides support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
• Performs / monitors standard processes or operations that are highly stable and / or relatively consistent in how to fix. Typical examples : imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and / or distributing information. Has some breadth, depth and / or frequency of interaction with external contacts. Typical examples : updating assets in Asset Center, following KB articles for problem resolution, and following unit-specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic documents / records : Typical examples : contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, and handling standard facilities administration requests.
• Responsible for recognizing problems with the processes / operations supported. Is responsible for resolving those problems with pre-established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples : scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations. Typical examples : understanding basic printer operations to replace toner and pickup rollers, performing troubleshooting by following KB articles to resolve end-user tickets.
• Provides AV and conference room support. Typical examples : assisting with the connecting of a virtual meeting for in-person presenters or team members, performing preventative maintenance to conference rooms.

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Contact :

Vinay Kumar : Vinay.c@sunrisesys.com Direct : (732) 837-0448 | URL : Sunrise Systems Inc.