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Mobility Engineer

Information Technology Solutions ("ITS") is part of the TD Bank Group, one of Canada's largest financial institutions. ITS designs, delivers and maintains available, adaptable, secure, and cost-effective infrastructure-based technology services to TD and supports the bank's vision and strategy to be the best-run, most integrated, customer-focused, financial institution in areas where the Bank competes. The Employee Enablement Enterprise Mobility team within ITS is responsible for delivering mobile device solutions and capabilities in support of Enterprise employees.

The Mobility Engineer is responsible for the management, support and operations of TD Corporate Liable and Bring Your Own Device (BYOD) solutions. In this role, the successful candidate will be a part of the technical engineers providing support and maintenance of end user support, critical IT infrastructure, designing and deploying new capabilities and ensuring overall infrastructure stability.

Mobility accountabilities :

• Day to day operations and management of mobile platform and technologies (Samsung S23&24, Pixel8&9, iPads, Android and iOS)
• Escalated 3rd level support for Movius (voice / SMS recording platform) Escalated support for all Mobility services and vendor engagement to implement solutions in timely manner
• Root Cause Analysis for problems escalated
• Lower environment configuration and testing for Prod implementations
• Change records to support business, currency, security and ongoing product improvement.
• Support for Corp Android and Corp iPad within UEM / BES
• Documentation review and creation for Changes.
• Address P3 / P4 Incidents as needed for escalation
• Intune support business, currency, security and ongoing upkeep
• Mentor and assist device focused staff as required.
• Work with BlackBerry and Microsoft vendors on :
• Ticket / case creation and follow up in relation to support issues encountered as needed
• Escalated assistance for regional support teams with the following :
• any end user incidents
• advice and consultation on support
• Assist Management with any special requests / mobility initiatives.
• Provide ongoing testing on all hardware for new OS version (iOS and Android OS version updates), new software (ie Blackberry Dynamics) and new hardware standards and certifications.
• Support a work environment that promotes exceptional customer service, quality and innovation
• Maintain currency of infrastructure components
• Coordination with other support teams as needed
• Participate in the development of the platform roadmap to enhance existing offerings and improve overall end-user experience
• Ensure the consistency and maintainability of existing solutions by creating, maintaining, and enforcing standards
• Assist Mobility Infrastructure team with validations and ad-hoc assistance as needed by Mobility end user support
• Assessing new requests for custom-built apps and enabling existing public apps
• Collaborating with Technology teams and control partners to assess solutions, test and release new apps
• Ensuring the TD Apps platform is kept up-to-date with security certificates working with CDN mobile S / W engineering team
• Reporting on app download volumes and top app usage Maintaining and evolving self-serve support guides to assist colleagues with typical problems
• Investigating and responding to user problem requests not solved by self-service guides
• Developing a roadmap of New and Updates to existing mobile apps
• Maintaining access groups for Internal and External Testing TD Apps instances
• Assisting with creation of access management and app publishing standards
• Triaging and responding to ad-hoc requests
• Engaging platform vendor support where needed

Depth & Scope :

Education & Experience :

Preferred Qualifications :

In depth understanding of Mobile OS and mobile device management, Android and iOS / ipadOS

Excellent knowledge of Microsoft Intune endpoint management service

Experience with designing and implementing mobile endpoint use cases : ie. user assigned, kiosk managed, BYOD, company issued mobile devices

Experience with mobile device and application security policy management and development

Knowledge of SDK's for applications

Experience with app configuration policies

Expert knowledge of mobile zero trust principles and security measures for mobile OS

Knowledge of Microsoft Azure services and platform

Extensive experience with more than one mobile management platforms

In depth knowledge of mobile VPN services with deployment experience

Expert knowledge of mobile security

Extensive experience with mobile device and application management via other industry standards Endpoint management services

Ability to repair / rebuild UEM and BES servers

Excellent troubleshooting skills and Blackberry design knowledge, and ability to participate with design questions.

Working understanding of network, DNS, email data flow.

Critical thinker with ability to work as a team member and independent work assignments.

Ability to UEM / BEMS log files to identify application issues.

Windows Server working understanding and Windows OS knowledge.

Physical Requirements :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and