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Job Overview

The Director of IT Operations is a hands-on role focused on overseeing the delivery and performance of application, identity and infrastructure services provided by our Managed Services (MS) partner. This position requires a tactical and strategic leader capable of managing the Managed Service Partner relationship and upholding SLA performance metrics.

A critical aspect of this role involves working collaboratively with other IT leaders ensuring that the shared services operations team can absorb and supply support when new applications are implemented, or significant change is being introduced in application service delivery. This position is the champion of IT service excellence and operational changes fostering a culture of innovation and high performance. Delivering excellence through the modern use of tools, automation, and effective partner management.

A Day in the Life

• Managed Service Relationship Management : Own and manage the relationship with Hubbell's Managed Service partner to ensure the delivery of high-quality application, identity and infrastructure services. Act as primary point of contact for all service-related issues and opportunities, driving excellence in application support and maintenance.
• Service Transition and Migration : Lead the tactical planning and execution of service transitions to the MS partner, working closely with internal IT teams to ensure smooth migrations without disruption to business operations.
• Incident and Service Requestion Management : Direct the management of incident and service requests focusing on rapid resolution, user satisfaction, and continuous improvement in service delivery. Implementing process and metrics to monitor and improve resolution time and quality of service. Enabling touchless service delivery by incorporation of automation tools working with MS partner to continually optimize and reduce waste.
• SLA Management and Performance Tracking : Develop and maintain rigorous SLA metrics to track and report on the performance of application support services. Hold the MS partner accountable for meeting and exceeding these metrics, implementing corrective actions as needed.

Continuous improvement : Define and implement a continuous improvement framework for IT operations. Utilize metrics and performance data to continually drive operational enhancement and deliver efficiencies.

Leadership and Team Management : Provide leadership and direction to IT operations team. Create a high-performance atmosphere and culture where service quality is the central theme.

What will help you thrive in this role?

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Unified Business Solutions

Hubbell Unified Business Services (HUBS) provides corporate shared services to support all businesses across the enterprise. Functional areas include Engineering, Sales, Operations, Marketing, Finance, Legal, IT, Human Resources, Payroll, Environmental Health & Safety, and Compliance. HUBS employees are located around the world.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA : M / F / Veteran / Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.