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Network security engineer • vancouver wa
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Voice Network Engineer
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Job Posting
Review operational status and stability of Voice infrastructure (including SBC's OVOC, and relevant voice appliances) in IT environment.
Validation of backup activity status and research all incidents.
Review software patch release notes for compatibility and installation processes.
Schedule maintenance windows for deployments, following all change management processes.
Install new / rebuild existing network equipment in accordance with standards and architected designs based on project / operational requirements.
Administers and monitor SBC's and Voice transport.
Validation of Voice network equipment backups.
Create reporting as needed and present results to stakeholders.
Performs SIP circuit migrations / configuration / maintenance tasks.
Assist in on-premises cloud Genesis (call center) migrations.
Act as escalation point for complex and high priority customer incidents related to Teams Calling and Genesis Call center applications.
Respond quickly and effectively to incidents through troubleshooting SBC software and hardware issues.
Provide recommendations on system enhancements that will improve reliability and performance of the system.
Assist with recommending, scheduling, and implementing system hardware and / or software upgrades or repairs.
Researches, evaluates, and recommends software and hardware solutions based on business need & anticipated growth.
Create knowledge articles to document software patch deployment and remediation tasks.
Complete emergency (zero day) patch deployments.
Complete moves, adds, and changes for maintenance collections and deployments.
Monitor and remediate patching activity across a range of maintenance schedules.
Manage and ensure effectiveness of our security solutions.
Establish and maintain regular written and in-person communications with the client and organization's executives, decision-makers, stakeholders, department heads, and end users regarding pertinent Patch Management activities.
Perform routine audits of patching activity to confirm all updates are being applied and reported correctly.
Participate in routine audits to record patch levels and create reports to meet compliance.