Operations analyst serp_jobs.h1.location_city

POSITION OVERVIEW :

Lead employees to ensure customer satisfaction by moving all shipments on time and damage free

ESSENTIAL FUNCTIONS :

Lead, manage, educate and develop company employees focusing on retention and growth

Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement

Actively monitor, record and educate employees regarding unsafe acts / conditions correcting immediately using corrective action as need. Provide feedback and follow-up with all impacted employees.

Plan daily manpower needs and set schedules to ensure customers’ freight is delivered and picked-up timely and damage free

Communicate job assignments coordinating with all employees ensuring direction is clear and concise

Monitor service freight and ensure cut time compliance

Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards

Assist customers with rate quotes, claim information and setting appointments

Monitor actual performance data and gather information for reporting

Build relationships and positive communications with all business partners to ensure customers’ and company’s service standards are met

Identify freight moving at incorrect weight and classification

Ensure all OS&D is identified and processed properly

Perform administrative functions as required

Comply with all applicable laws / regulations, as well as company policies / procedures

Perform other duties as required

Disclaimer : This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS

• Must possess high school diploma or equivalent
• Must be able to travel as needed
• Good written, verbal and interpersonal communication skills
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, preferred
• Able to work independently and as part of a team
• Multi-tasked oriented and possess good organizational skills
• Knowledge of Microsoft Office and Internet

WORKING CONDITIONS :

Preferred Qualifications :

Pay Transparency :

Pay :

Additional Details :

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.