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Order processor • raleigh nc
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Order Management Specialist
National Power, LLCRaleigh, NC, US- serp_jobs.job_card.promoted
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National Power, LLCRaleigh, NC, US- serp_jobs.job_card.full_time
Job Description
Job Description
Summary :
National Power is actively seeking an Order Management Specialist. Reporting directly to the Vice President of Power Systems you will be responsible for providing customer-facing support as an integral member of the Power Quality division. The Order Management Specialist will perform all duties relating to order processing including order entry, invoicing (order-to-cash process) for each purchase order received, and ensuring specific customer needs are addressed such as shipping timeframes and changes to the orders after fulfillment has begun. This position will actively communicate with both external and internal customers, and vendors.
Essential Duties & Responsibilities : Core duties and responsibilities include the following. Other duties may be assigned.
- Serving as the primary point of contact for the order-to-cash process. Fields all questions from customers and other sales team members as it relates to the order-to-cash process.
- Reviews purchase orders for completeness and accuracy, including part number and price and enters corresponding information into Dynamics 365 Business Central (BC).
- Communicates and coordinates with the warehouse (shipping) team to allow shipment in the customers timeframe.
- Communicates and coordinates with major OEM suppliers about order status, proactively resolving issues.
- Assists in inventory management including understanding current inventory levels, and forecasting future inventory needs based on current and upcoming orders.
- Generates customer invoices immediately upon shipping, and when requested by Finance assists in the collections process.
- Manages and coordinates orders with vendors as needed to ensure customer orders are received and processed correctly.
- Communicates new order entries and any changes in order status to customers as quickly and as accurately as possible.
- Provides regular updates for customers and sales team members with product availability.
Education & Experience :
Skills and Other Qualifications
Competencies :
Compensation and Benefits :
Physical Demands
Additional Info :
Equal Opportunity Employer :
National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor. National Power affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identity or any other status protected under local, state or federal laws.
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