Programmer analyst serp_jobs.h1.location_city
serp_jobs.job_alerts.create_a_job
Programmer analyst • fort lauderdale fl
serp_jobs.last_updated.last_updated_variable_hours
TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Provides analysis and support for all compensation programs and policies including, but not limited to job evaluations, position grading, salary structures, market surveys, annual merit review proc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Proven experience in implementing and managing observability solutions with a focus on real-time monitoring, data collection, and performance analysis.
Expertise in configuring and optimizing perfor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The job market is challenging due to almost 300,000 tech layoffs since October 2022, due to which thousands of laid off techies are competing with existing jobseekers.
Entry level job seekers strugg...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We are seeking a dynamic and detail-oriented Business Analyst to support the implementation of projects and product teams, with a focus on Microsoft Azure / D365.
This role requires a creative, self...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
At DHL, our people are our greatest asset! Everyone's contribution drives us to be the world's #1 logistics company.Certified as a Great Place to Work and as a Top Employer, we're dedicated to fost...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Are we the road to your future?.We are currently searching for an experienced.To be considered for this position, applicants must.
Will work with field personnel to receive feedback from site Superi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
A company is looking for an Associate Gameplay Programmer to assist in developing gameplay systems and contribute to new projects.
Key Responsibilities Assist in developing gameplay systems using ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
TRADE STEM is dedicated to accelerating job growth and driving economic sustainability across the space, technology, energy, and manufacturing sectors.
As a consultancy that manages or oversees comp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
A Financial Analyst at the Hard Rock Corporate Support Center is responsible for the production of internal financial reporting and analysis of internal data.
Providing guidance and support for the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Institutional, State and Federal Reporting.Cypress Creek Administrative Center.Salary rate commensurate with education and experience).
To be considered for this position, a completed online employm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
At ITRADE STEM, we help accelerate job creation and support the future of industries in space, technology, energy, and manufacturing.
We achieve this by developing workforce programs that equip tale...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the bes...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the bes...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Since 1997, AlphaStaffHCM™ has delivered HR outsourcing solutions to thousands of small and medium-sized businesses across the country, as well as some large organizations.AlphaStaffHCM&trade...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Moss is a national privately held construction firm providing innovative solutions resulting in award-winning projects.With regional offices across the United States, Moss focuses on construction m...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Calling all innovators find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.
We connect financial instit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
A Logistics Analyst is responsible for the coordination and oversight of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Equity team is responsible for the management of the company's long-term incentive plans including restricted stock units (RSUs), stock options, and retention cash, ensuring compliance with leg...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Octagon Talent & TRADE STEM is dedicated to accelerating job growth and driving economic sustainability across the space, technology, energy, and manufacturing sectors.As a consultancy that man...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Broward CollegeFort Lauderdale, FL, USserp_jobs.job_card.full_time
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ITRADE STEMFort Lauderdale, FL, USserp_jobs.job_card.full_time
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AutoNationFort Lauderdale, FL, USserp_jobs.job_card.full_time
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AlphaStaffSunrise, FL, USserp_jobs.job_card.full_time
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BentoBoxPompano Beach, FL, USserp_jobs.job_card.full_time
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Republic ServicesFort Lauderdale, FL, USserp_jobs.job_card.full_time
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Cloud Software Group, Inc.Fort Lauderdale, FL, United Statesserp_jobs.job_card.full_time
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Octagon TalentFort Lauderdale, FL, USserp_jobs.job_card.full_time
Reporting Analyst
Teleperformance USAFort Lauderdale, FL, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionResponsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts / Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Strong product / tools / process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy
Category : Client Operations
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include :
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
Your Responsibilities
As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment.
Produce and deliver tracking and reporting for key KPI / SLA’s in the business.
Recommended Skills
Recommended responsibilities
Recommended requirements
Soft Skills
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
TP is an Equal Opportunity Employer