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Reviewer (QA Analyst) (Remote)

On behalf of a leading national restoration company with 300+ franchise locations across North America, we are seeking a qualified and detail-oriented Reviewer to join their remote Claims Force team.

This is a full-time, fully remote position ideal for someone with a strong analytical background, document review experience, and familiarity with restoration, insurance claims, or property damage estimation. As a Reviewer, you will review estimates for accuracy, ensure they comply with carrier guidelines and internal standards, and communicate feedback to field teams.

Key Responsibilities - Reviewer

Review estimate documentation for accuracy and completeness using platforms such as Xactimate, XactAnalysis, Claims Connect, Validate, CMS, and more.

Evaluate estimates for water, mold, fire, board-up, biohazard, abatement, contents, and reconstruction services.

Ensure compliance with carrier service level agreements and industry estimating standards.

Communicate directly with franchisees and insurance carriers via phone, email, and claim systems to resolve issues or request updates.

Provide coaching and actionable feedback to franchises to improve estimating and documentation practices.

Identify and share performance trends with internal managers and stakeholders.

Support franchise and departmental efforts during catastrophe events or peak volume periods.

Competencies – Knowledge, Skills & Abilities

Proficient in Xactimate, XactAnalysis, and other claim / estimating platforms (or ability to learn quickly)

Ability to review varying job types and handle different levels of estimate complexity

Assertive and professional communicator (written and verbal)

Comfortable working across digital tools including Microsoft Outlook, Teams, OneDrive, Excel, SharePoint, and Word

Strong attention to detail, organization, and time management

Able to work independently and manage multiple deadlines

Ability to identify process gaps and contribute to improvement efforts

Familiarity with insurance estimating principles and terminology

Ability to learn and apply evolving carrier requirements and company standards

Experience working in or with franchise models or restoration contractors (a plus)

Required Qualifications

High School Diploma or GED

One plus years' experience with document review or similar analytical work

Bachelor's degree or equivalent experience in insurance claims, estimating, restoration, or a related field

Ability to pass a background check and maintain confidentiality

Preferred Experience

Experience in the restoration industry (mitigation, contents, abatement, fire, or reconstruction)

Experience in customer service or client communication roles

Familiarity with estimate review and / or working directly with insurance carriers or contractors

Position Details

Schedule : Monday - Friday | Start time between 7 : 00 AM - 9 : 00 AM

Benefits :   Internet reimbursement, PTO, sick days, medical, dental, vision

Why This Role?

As a Reviewer, you'll join a stable and mission-driven organization that values accuracy, empathy, and continuous improvement. This is not a contract or short-term role - it's a long-term opportunity with growth potential, including advancement to a Full-Service Reviewer role for those with deeper industry experience in mitigation, reconstruction, and contents.

Posting Statement :

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.