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Server • gainesville fl
Server
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Server
ROLE PURPOSE
A TGI Fridays Server possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests’ expectations.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
- Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.
- Looks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations.
- Promptly and accurately takes food and beverage requests from Guests.
- Ensures expedient service of food and beverages to the Guest.
- Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate.
- Learn TGIF menu and beverages, expertly recommends and upsells on items.
- ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
- Follows all Fridays Service Style Standards.
- Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable.
- Practices conversational ordering by mentioning current promotional features.
KEY DECISIONS
Influences :
MEASURES OF SUCCESS
QUALIFICATION REQUIREMENTS
COMPETENCIES PASSION FOR THE GUEST – Creates a seamless Guest experience for by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs.
COMMUNICATION – Keeps the lines of communication positive, open and productive.
FLAIR & SALESMANSHIP – Keeps it fun and keeps it real; seeks opportunities to sell others on the whole TGI Fridays experience.
RELIABILITY & ACCOUNTABILITY – Works hard, carefully follows direction and established guidelines, and delivers quality results.
FLEXIBILITY & STRESS TOLERANCE – Knows that anything can and will happen and is willing to mix things up anyway.
TEAMWORK & COLLABORATION – Fuels an environment where everyone pitches in and gets along.
Up tp $15 / hr