Solution architect serp_jobs.h1.location_city

Join the Team Making Possibilities Happen

If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over.

Job Summary :

Acts as a recognized technical expert in a strategic business application, technology, industry or ACI service offering. Functions as one of the highest-level individual contributors in at lease one technical area. Utilizes expertise in business management practices, industry requirements and information technology disciplines to develop technical and / or business solutions to client problems. Complies with all applicable ACI Time and Expense reporting processes and procedures.

Job Responsibilities :

• Interpret customer / prospect requirements for ACI CMM product implementations to create PDM requests to submit to Product Engineering for estimating and scheduling (for Product enhancements or customizations.
• Provide estimates for Client Delivery tasks required to complete an implementation, to be included in a SOW for contracting with a customer / prospect.
• Work with customers / prospects to advise them on use of ACI CMM product functionality as much as possible for their implementation, to avoid customizations.
• Work with Product engineering to resolve questions on requirements submitted.
• Work with ACI Scrum Master / Client to define project plan technical tasks needed to fulfill implementation.
• Work with ACI Scrum Master / Client to identify new requests from customer / prospect that need to go through PDM process and / or require additional technical tasks to be estimated and contracted in a Change Control or new SOW to complete an implementation.
• Mentor Technical Consultants on the team / project on steps needed to complete technical tasks, and to grow their expertise in ACI CMM products.
• Ensures plans, policies and procedures are understood, administered, and adhered to by staff.
• Ensures timely resolution of customer issues and communication of issue status.
• Proactive customer and senior management communication of potential issues.
• Perform other duties as assigned.
• Understand, Adhere and Enforce all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security.

Knowledge, Skills, and Experience required for the job :

Preferred Knowledge, Skills and Experience needed for the job :

Work Environment :

Benefits : In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at Job ID (Requisition #14689)

ACI Worldwide is an AA / EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally

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