Technical business analyst serp_jobs.h1.location_city

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge : Great Company, Great Culture, Great Rewards and Great Careers.

Hybrid role : 4 days a week in office and work from home 1 day a week

Schedule : Monday - Friday 8 : 00AM - 4 : 30PM EST

Salary : $29.51 - $37.65 per hour commensurate based on experience.

The Senior Business Analyst in GEICO's EGA (Emergency Roadside / Glass / Accident Tow) department will play a critical role in driving operational excellence by analyzing complex business processes, identifying improvement opportunities, and supporting the Process Improvement Manager in the development and execution of project plans. This role requires a strategic thinker with strong analytical skills who can translate data-driven insights into actionable recommendations, partnering with cross-functional teams to ensure measurable results and alignment with organizational goals.

Essential Functions :

• Conduct in-depth analysis of EGA business processes, workflows, and data to identify trends, gaps, and opportunities for efficiency.
• 2 years Data Analytics experience required
• Insurance Claims Analytics experience required
• Collaborate with the Process Improvement Manager to design and implement project plans that address key operational challenges.
• Develop business cases, cost-benefit analyses, and ROI assessments to support recommendations for process improvements.
• Translate complex data into clear, actionable insights and present findings to leadership and stakeholders.
• Facilitate workshops, focus groups, and meetings with cross-functional teams to gather requirements and validate solutions.
• Monitor project progress and performance metrics to ensure initiatives deliver expected outcomes.
• Support change management by documenting processes, creating training materials, and assisting with implementation activities.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge :

Great Company :  At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers :  We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture :  We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards :  We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.