Community Manager

Overview

Community Manager role at Asset Living. The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager, managing personnel, leasing, maintenance, financials, administration and risk management on-site.

Essential Duties & Responsibilities

Personnel Management

Regular / daily onsite attendance is required

Use consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff

Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks

Complete weekly / daily office and maintenance staff schedules and assignments

Address performance problems, document appropriately, communicate with direct supervisor and HR, and terminate when necessary

Promote harmony and quality job performance of staff through support and effective leadership

Ensure staff compliance with Company policies and procedures

Financial Management

Achieve the highest possible net operating income through cost control and revenue / leasing improvements; identify trends and recommend strategies

Develop yearly operating budgets / forecasts

Monitor timely deposits, rent collections, and charges to ensure timely submissions

Monitor, reconcile, and code vendor invoices

Ensure property closeout is completed on time and ownership financial reports are accurate

Strategic Leasing Management

Develop yearly marketing plan and utilize marketing strategies and systems

Ensure leasing techniques are effective in closing deals, following up, signing / documentation of leases, and reporting

Handle resident complaints, concerns, and requests to ensure satisfaction

Develop and implement resident retention programs (e.g., functions, promotions, newsletters)

Show, lease, and move in prospective residents

Administrative & Maintenance Management

Ensure administrative and leasing reporting is accurate, complete, and timely

Head emergency team for the property and manage emergencies within guidelines to minimize liability

Maintain property appearance and ensure repairs are completed promptly; conduct regular inspections

Plan and utilize property resources, equipment, and supplies economically

Direct maintenance, construction, and rehabilitation activities to ensure quality and expediency

Education / Experience

High School Diploma or equivalent; Bachelor’s degree preferred, or four years’ experience in housing, or equivalent combination

Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred

Ability to use on-site software and basic computer skills

Basic knowledge of Fair Housing Laws and OSHA requirements

Physical Requirements

Regular communication, varied physical activities, ability to work overtime, weekends, and nights as needed (emergencies)

Frequent standing or sitting, occasional climbing and lifting up to 25 lbs, and exposure to outdoor conditions

License / Equipment

Must have reliable transportation due to on-call requirements

Salary Range : $77,000 to $85,000 per year

This job description is not all-inclusive and may be amended at any time. The offer includes our total rewards package with benefits, 401K matching, and applicable bonuses.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing and Sales

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