Implementation Manager- Fulfillment Services

FaaS Implementation Manager

The FaaS Implementation Manager is part of the broader Fulfillment team and reports to the Director of Implementation. This role is crucial in forming the building blocks of the fulfillment relationship at Cart.com.

FaaS Implementation Managers are responsible for ensuring exceptional customer experiences through a variety of projects; onboarding new clients on the WMS, fulfillment setup, client enhancements and other internal FaaS initiatives. Successful onboarding will enable the Value Realization Managers and the Fulfillment Operations to successfully conduct the day-to-day business, as the client requires it. As a valued partner, FaaS Implementation Managers work closely with Sales, IT / Development, Accounting, Value Realization Managers, Fulfillment Operations and other teams across Cart to manage deliverables and ensure a successful project launch.

An ideal candidate is a self-starter and eager individual, who is a critical / proactive thinker, can easily multi-task, will hold others accountable, is a solution focused problem solver, is grounded in their knowledge and understanding of fulfillment, is diligent but goal oriented, and is able to work with different personalities and work styles to drive a common goal. While there will not be any direct reports for this role, the expectation is that the FaaS Implementation Manager holds the competency of leading through influence in order to manage deliverables from vertical teams to ensure a successful launch.

What You'll Do :

• Communicate with key stakeholders to determine project requirements and objectives.
• Build and maintain an action-driven plan for each implementation. Develop or update project plans including information such as objectives, technologies, schedules, funding, and staffing.
• Lead multiple standalone projects by working with the client and functional areas to gather requirements, scope, delegate project tasks, and communicate project statuses internally and externally.
• Develop technical connections between client's order management software and Cart's warehouse management platform.
• Work cross-functionally to identify and resolve problems.
• Brainstorm and provide solutions that best serve client's business model throughout the implementation process.
• Act as the primary point of contact for client communications between cross-functional teams.
• Partner with operations to collaborate on client expectations and build a sustainable footprint for each business.
• Define objectives and understand client needs in order to create and set realistic goals as part of the implementation lifecycle.
• Train each client within the warehouse management system platform to encourage self-sustainability

Who You Are :

What You've Done :

Nice to Haves :

Physical Demands & Working Conditions :

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.