PARTS COUNTER SALES (Chevy, GMC, Hyundai, or Nissan)Ron Marhofer Auto Family • Cuyahoga Falls, OH, US
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PARTS COUNTER SALES (Chevy, GMC, Hyundai, or Nissan)
Ron Marhofer Auto Family • Cuyahoga Falls, OH, US
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job_description.job_card.job_descriptionGreet customers in person and on the phone in a professional, courteous manner. Assist retail customers, service technicians, and wholesale accountants in selecting and ordering required parts. Look up parts using manufacturer catalogs, electronic databases, or inventory systems. Provide accurate price quotes, availability, and time estimates. Prepare and process invoices, returns, and warranty claims. Ensure parts are pulled, labeled, and delivered to the proper department or customer promptly. Maintain knowledge of current promotions, manufacturer programs, and seasonal parts needs. Assist in maintaining inventory accuracy by helping with stock checks and cycle counts. Coordinate with the shipping and receiving department for incoming and outgoing parts orders. Support sales efforts by upselling complementary products when appropriate. Maintain cleanliness and organization of the parts counter and storage areas. Resolve customer concerns or escalate to the Parts Manager, as necessary. Assist with restocking shelves and organizing inventory. Participate in manufacturer training and dealership development programs. Support wholesale parts outreach programs when needed. Help maintain accurate lost sales reporting.
Job Description
Job Title : Parts Counter Salesperson
Employment Type : Full-Time
Job Category : Parts / Customer Service
Location : Ron Marhofer Auto Family-Akron, Ohio
Reports To : Parts Manager
Company Overview
At The Ron Marhofer Auto Family, we have been proudly serving Northeast Ohio since 1919.
As a family-owned dealership group, we are committed to delivering world-class experiences to our customers while upholding our six core values :
- World-Class Experience
- Commitment to Excellence
- Teamwork
- Trust & Respect for the Individual
- Continuous Improvement
- Approachability & Process Orientation
Our parts team is essential in supporting both our retail guests and internal service operations.
The Parts Counter Salesperson ensures that customers, technicians, and wholesale accounts receive the right parts on time, every time, with professionalism and accuracy.
Position Summary
The Parts Counter Salesperson is responsible for assisting retail customers, technicians, and wholesale clients with parts orders.
This role requires effective communication skills, diligence, and a commitment to providing excellent customer service.
From looking up parts and preparing invoices to managing returns and ensuring timely delivery, this position plays a vital role in the success of the dealership's fixed operations.
Essential Duties & Responsibilities
Marginal Duties
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Parts Counter Sales • Cuyahoga Falls, OH, US
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